Update verification in developer account

Question

Dear all,

More than a month ago, we signed up for developer accounts in the Microsoft Partner Center. For more than four weeks, we've been waiting now on validation. While this normally should take five business days.

I've been trying to reach Microsoft in all kinds of ways. Emails, LinkedIn, X, you name it. Without any response. Microsoft has a ticketing system for the Partner Center, but that ticketing system is not working. Every time when I try to file a ticket, I get an error.

Does anybody know a way to get in touch with Microsoft? This is the request I have for them ->

Hello, our Microsoft Partner Center developer account verification has been stuck in “active verification in progress” for an extended time. Because of this we cannot publish our Edge extension. The Partner Center support form fails with an error when submitting a ticket.

Company: Veilig Notuleren B.V. Seller ID: 9315003

Answer 1

Dear Microsoft, could you please help me? I'm really getting helpless. I've tried so many things

Answer 2

It seems that your developer account verification process is taking longer than expected, which typically should be completed within 3-5 business days. Since you mentioned that you have been waiting for over a month, it is advisable to contact Microsoft support directly for assistance.

You can try the following steps to get in touch with Microsoft:

1. Email Support: Since the ticketing system is not working for you, consider sending an email to the support team at teamsubm@microsoft.com. Include your seller ID and details about your issue in the email.
2. Legal Info Monitoring: You can check your verification status in Partner Center under Account settings | Legal Info. This will give you an overview of your verification status and any actions required.
3. Follow Up: If you have already submitted a support ticket and have not received a response, it may be helpful to follow up with the support team via email, referencing your previous attempts to reach out.

If you need to appeal a rejected application or check your verification status, refer to the relevant sections in the Partner Center documentation for more detailed guidance.

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References:

• Verify your account information when you enroll in a new Partner Center program
• Check your verification status