there are black box in printing when printing from tally erp 9

Question

hi i am using tally erp 9 edition . there is many black box in any bill printing . provide me solution

Answer 1

Click the print option in that app, then change the printer from your local printer to 'Microsoft Print to PDF' and save the resulting PDF file.

Is the black box appearing in the resulting PDF file?

Answer 2

The issue of black boxes appearing when printing from Tally ERP 9 could be related to several factors, including printer driver issues, settings in Tally, or even the print spooler service. Here are some steps you can take to troubleshoot the problem:

1. Update Printer Drivers: Ensure that you have the latest printer drivers installed. Sometimes, outdated drivers can cause printing issues.
2. Check Printer Settings: In Tally ERP 9, verify the print settings to ensure that they are correctly configured for your printer.
3. Clear Spool Folder: Check the Spool folder for any old or corrupted files. The default Spool folder is %systemroot%\System32\Spool\Printers. Clear out any old files that may be causing issues.
4. Restart Print Spooler Service: Sometimes, simply restarting the Print Spooler service can resolve printing issues. You can do this by going to the Services management console and restarting the service.
5. Test with a Different Application: Try printing from a different application (like Notepad) to see if the issue persists. This will help determine if the problem is specific to Tally ERP 9 or a broader issue with the printer.
6. Disable Advanced Printing Features: In the printer properties, try unchecking the Enable advanced printing features option under the Advanced tab.

If these steps do not resolve the issue, consider checking for any known issues with Tally ERP 9 or consulting their support for further assistance.

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References:

• Troubleshooting scenarios for printing
• Troubleshoot printing problem and printing best practices