Genåbning af hotmailkonto

Question

Til rette vedkommende,

Jeg har gennem 30 år haft en hotmail konto: [mod: PII redacted]@hotmail.com som desværre er blevet lukket - nok fordi mit password er tastet forkert.

For at få den åbnet har jeg sendt jer den formular som i guider til - men desværre kan I ikke åbne på den baggrund.

Det er vigtigt for mig at få åbnet min konto, da jeg har mange vigtige mails liggende, da jeg har benyttet den gennem mange år.

Kan I hjælpe mig med hvad der skal til for at få den åbnet igen ?

Ved ikke om man kan f.eks. sende et dokument jeg kan signere via mit-id eller lige. ?

Lad mig høre nærmere.

Bedste hilsner

Thomas Haagendrup

Answer 1

To recover your Hotmail account, you should start by using the official recovery form available at https://account.live.com/acsr. Here are the steps you can follow:

1. Choose "I forgot my password": Enter your email address and follow the prompts.
2. Two-Step Verification: If you have two-step verification enabled, ensure you have access to at least one of your security methods (like your phone or email) to receive the verification code.
3. Troubleshooting: If you're having trouble receiving the code, make sure to enter your full phone number instead of just the last four digits. If you have exhausted all recovery options, select "I don’t have any of these" and fill out the form with as much accurate information as possible, such as recent email subjects and contacts.
4. Contact Support: If you still cannot recover your account, you can contact Microsoft Support for further assistance. Go to https://support.microsoft.com/contactus, select "Microsoft account & billing," and then "Password reset or account recovery." Depending on your region, you may have options for chat support or a callback.

Please note that two-step verification cannot be turned off unless you are signed in first, so it is crucial to regain access to your account through the recovery methods mentioned above.

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References:

• Can't sign in to my email - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A