My Microsoft account is banned by Microsoft due to that i am not able to book my exam certificate

Question

My Microsoft account is banned by Microsoft due to that i am not able to book my exam certificate

---

Moderator: Moved from Azure App Configuration

Answer 1

If your Microsoft account is banned, you will need to follow the appropriate recovery steps to regain access. Here are some suggestions:

1. Account Recovery: You can try filling out the account recovery form provided by Microsoft. Make sure to provide as much accurate information as possible to verify your identity.
2. Contact Support: If the recovery form does not work, consider reaching out to Microsoft support directly. They can provide guidance on how to lift the ban on your account.
3. Check for Notifications: Sometimes, Microsoft may send emails regarding the status of your account. Make sure to check your email (including spam/junk folders) for any communication from Microsoft regarding your account status.
4. Certification Support: If your issue is specifically related to booking an exam certificate, you can visit the Microsoft Credentials Support page for assistance with certification-related concerns.

Following these steps should help you address the issue with your banned Microsoft account and allow you to book your exam certificate once the account is restored.

---

References:

• My Microsoft account is blocked. - Microsoft Q&A
• Missing Exams or Certifications

Answer 2

https://learn.microsoft.com/en-us/credentials/support/exam-and-assessment-lab-security-policies#candidate-appeal-process