apps keep craching

Question

CBS.log

after windows 11 new update apps like {chrome brave discord games } keep chraching so i downgrade to windows 10 and it keep happeing so i run SFC /Scannow and need help with {Windows Resource Protection found corrupt files but was unable to fix some of them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.}https://drive.google.com/file/d/1S7FwSjGH9pa0xMmzvnh_WO1RWGN5_WJJ/view?usp=sharing

Answer 1

It seems you are experiencing application crashes after updating to Windows 11 and even after downgrading to Windows 10. The fact that you ran SFC /Scannow and found corrupt files that could not be fixed indicates there may be deeper issues with your Windows installation.

Here are some steps you can take to try and resolve the issue:

1. Run DISM Tool: Since SFC was unable to fix some files, you can use the Deployment Imaging Service and Management Tool (DISM) to repair the Windows image. Open an elevated command prompt and run the following command:

      DISM /Online /Cleanup-Image /RestoreHealth
   

   This command will attempt to repair the Windows image using files from Windows Update.
2. Check CBS.log: The CBS.log file mentioned in your message contains details about the corrupt files. You can review this log to identify which files are causing issues. If you need to repair specific files, you might need to extract them from a Windows installation media.
3. Consider a Repair Install: If the above steps do not resolve the issue, you might consider performing a repair install of Windows. This process will reinstall Windows while keeping your personal files and applications intact.
4. Backup Important Data: Before proceeding with any major repairs or installations, ensure that you back up your important data to avoid any potential loss.

If the problems persist after trying these steps, you may need to consider a full reset of Windows or contacting Microsoft support for further assistance.

---

References:

• Fix Windows Update corruptions and installation failures
• Using DISM to repair Windows Update corruptions

Answer 2

Hi Mahmoud,

There is component store corruption. And it looks like the system is outdated.

Please run winver.exe and post a screenshot of that screen.

Answer 3

19045.2965 is the May 2023 build. Let's fix the component store first.

Run:

Dism /Online /Cleanup-Image /RestoreHealth

After it completes, upload the C:\Windows\Logs\CBS\CBS.log file in your next reply.