i cant play microsoft flight simulator (2020) on my pc, even when i have purchased it because the button is gray, and it says on the xbox app that i have played

Question

it says in microsoft store that i own Microsoft flight simulator add on support

Answer 1

It sounds like you are experiencing an issue with Microsoft Flight Simulator (2020) where the play button is grayed out, despite having purchased the game. Here are some troubleshooting steps you can try:

1. Check Xbox App and Microsoft Store: Ensure that both the Xbox app and Microsoft Store are updated to the latest versions. Sometimes, outdated apps can cause issues with game access.
2. Verify Ownership: Double-check in the Microsoft Store that you indeed own the game and any necessary add-ons. If it shows that you own the add-on support, ensure that it is properly installed.
3. Reinstall Gaming Services: If you are having issues with the Xbox app, you can try reinstalling the Gaming Services. Open a PowerShell Admin command prompt and execute the following commands:
   • get-appxpackage *gamings*
   • remove-package <package fullname from step 1 for the gamingservices package> After that, open the Xbox app and try to install a game again, which should trigger the installation of the Gaming Services package from the Microsoft Store.
4. Check Developer Mode: If you are running the game in a development environment, ensure that Developer Mode is enabled on your PC. You can enable it by going to Settings > Update & Security > For developers and selecting Developer mode.
5. Internet Connection: Ensure that your internet connection is stable, as issues with connectivity can affect game launching.

If these steps do not resolve the issue, consider reaching out to Microsoft support for further assistance.