over quata, add more storge

Question

cannot open office because outllok.com storage limits

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

With a Personal Microsoft account (without an Office 365 subscription), you get 5 GB of OneDrive cloud storage and 15 GB of Outlook.com email storage.

If you exceed either of these limits, you will not be able to send or receive emails.

To free up space in your account, open an InPrivate/Incognito browser window and sign in with your Microsoft account here:

https://outlook.live.com/mail/0/options/accounts-category/storage

Select Free up space under either OneDrive or Outlook (Attachments), depending on which one is using more of your storage.

Delete emails with large attachments and/or large files stored in OneDrive.

Make sure you back up any important files before deleting them from OneDrive.

Alternatively, you can increase your storage quota by purchasing an Office 365/Microsoft 365 subscription here:

https://www.microsoft.com/en-us/microsoft-365/onedrive/onedrive-plans-and-pricing

Answer 2

If you are encountering issues with storage limits in Outlook.com, it typically means that your mailbox has exceeded its quota. To resolve this, you can temporarily increase the mailbox quota using PowerShell commands if you have administrative access. Here’s how you can do it:

1. Check Current Mailbox Size and Quota: Use the following cmdlet to check the current size and quota of the mailbox:

      Get-MailboxStatistics -Identity <User> | FL displayname,totalitemsize
   

2. Increase Mailbox Quota: You can increase the mailbox quota temporarily with this cmdlet (replace <User> with the actual user identity):

      Set-Mailbox -Identity <User> -ProhibitSendReceiveQuota 2.1GB -ProhibitSendQuota 2.1GB -IssueWarningQuota 2.1GB
   

   If you need to disable the default quota, use:

      Set-Mailbox -Identity <User> -ProhibitSendReceiveQuota 2.1GB -ProhibitSendQuota 2.1GB -IssueWarningQuota 2.1GB -UseDatabaseQuotaDefaults $false
   

3. Revert Settings After First Logon: After the first logon, you can revert the settings back to default if needed using:

      Set-Mailbox -Identity <User> -UseDatabaseQuotaDefaults $true
   

Additionally, you can also delete unnecessary items from your mailbox to free up space. If your mailbox is on hold or has litigation hold enabled, consider enabling the archive mailbox to manage storage more effectively.

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References:

• You've exceeded the storage limit for your mailbox error when signing in to Outlook on the Web
• Mailbox quota information isn't displayed on the Status bar in Outlook