How to get an answer

Question

I have been trying for the last 2 hours to talk to an alive agent on how to manage my Microsoft Account but all I get is to answer more questions. I have been answering the same questions over and over but I have not been able to have an agent call me. How can I get to talk to a live agent on my Phone # <mod: PII removed>? Plz call me so I can either update the payment and install the this new edition with copilote included or else enlighten me on what I am to do. thanks. BL

Answer 1

Please note that this is a user-to-user forum; it is not Microsoft support. We are your fellow users and do not have access to billing information etc.

What is the specific task that you need help with?

If you are trying to "upgrade" an existing Microsoft subscription, see https://support.microsoft.com/en-us/office/switch-between-microsoft-365-subscriptions-3fcc1efc-2722-427f-8efa-db94b9b0a36b .

Answer 2

To speak with a live agent regarding your Microsoft Account, you can follow these steps:

1. Go to the "Get Help" feature on your device.
2. Type "Chat with an agent" and press Enter.
3. Click the "Contact support" button at the bottom of the page.
4. Select the products and services you need help with.
5. Follow the on-screen prompts to connect with a live agent.
6. Alternatively, you can choose the "Call me back" option and fill out the required information so they can contact you.

If you're having trouble with the automated system, you may want to try resetting your browser or using a different browser to access the support options.

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References:

• How do I get a live person at Microsoft.?
• I need to talk to someone!!