I can’t recover my account password and there is a problem with the verification process

Question

I forgot the password and when I tried to recover it, it doesn’t work and I think that cuz of my frequent entries of the password before going to the recovery step

What can I do please?

ur colleague asked me to wait 24 hours and try to recover it but nothing change,,

Answer 1

Hey there! Nice to meet you!

You mentioned "there is a problem with the verification process." this is an indication that your account is temporarily blocked due to the system detecting unusual activity.

You will need to perform these steps to fix the verification method error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to perform another password reset.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours), as this may reset the lock cooldown.

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Answer 2

If you're having trouble recovering your account password and believe that frequent password attempts may have caused issues, here are some steps you can take:

1. Wait for the Lockout Period: Microsoft temporarily locks accounts after too many failed sign-in attempts. If you’ve reached this limit, waiting for about 24 hours before trying again is often necessary.
2. Use the Official Recovery Form: Go to the official recovery form at https://account.live.com/acsr. Choose "I forgot my password" and follow the prompts. Make sure to provide as much accurate information as possible to verify your identity.
3. Check Your Security Info: If you can sign in even briefly, review your security information (phone numbers, emails, authenticator apps) to ensure everything is correct and remove anything unfamiliar.
4. Alternative Recovery Options: If you see a prompt for two-factor authentication (2FA) and don’t have access to your registered methods, look for an option that says "I don’t have any of these" to trigger an alternative recovery process.
5. Contact Microsoft Support: If none of the above steps work, you may need to contact Microsoft Support directly for assistance. You can do this by visiting the support page and selecting the appropriate options for account recovery.

Remember, patience is key during this process, as it may take some time for Microsoft to verify your identity and restore access to your account.

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References:

• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A