Unauthorized access to an owner account

Question

I am reporting unauthorized access to my Microsoft account by another adult who is not permitted to access it. I need a case opened with a ticket number. I need this documented as unauthorized access in case it’s needed for child-safety or legal reasons.

Answer 1

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Hello Kristie McNamara,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with unauthorized access. I truly understand how you feel. Let me assist you go through this situation.

Before anything else: I cannot open a Microsoft support case or generate an official ticket number from here, only Microsoft Support can do that in their secure system. However, I can guide you through the exact steps to open an official investigation. Please note that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

If you have a prior case, you can add documentation to an existing case:

1. Visit https://support.microsoft.com/en-us/contactus
2. Sign in
3. Select View your requests
4. Locate case xxxxxxxx
5. Add:
   • Description of unauthorized access
   • Dates/times
   • Safety/legal concerns
   • That the alleged intruder is a separated spouse

This updates the official record.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

I believe my husband from whom I'm separated is illegally accessing my accounts. Please see [Moderator note: PII removed]