how can i fix not having any storage left?

Question

i recently had help from MS on storage issues. Now my computer barely functions.

how can iget another chat going?

Answer 1

To address the issue of not having any storage left on your computer, you can try the following steps:

1. Free Up Space in OneDrive: If you're using OneDrive, consider freeing up space by managing your files there.
2. Review Downloads Folder: Check your Downloads folder and delete any files or folders that you no longer need.
3. Use Storage Sense: Manually run Storage Sense to help clear out temporary files and free up space. You can find this in the settings under Storage.
4. Delete Unnecessary Files: Consider using the Disk Cleanup tool to remove temporary files, system files, and other unnecessary items that may be taking up space.

If your computer is still not functioning well after these steps, you may want to reach out to Microsoft Support again for further assistance. You can initiate a chat by searching for "Get Help" on your computer, selecting "Chat with an agent," and following the prompts to connect with a live agent.

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References:

• Troubleshoot User Experience Sync for Windows 365 Frontline in shared mode
• You receive an error message when you try to open an Office document

Answer 2

Download the free TreeSize app from the Microsoft Store.

Very Important - to run TreeSize, you must right click its icon and choose Run as Administrator.

Please provide a screenshot of your C drive in that TreeSize utility, so I can see your hard drive and work out where that space is being used and if there is an underlying problem.

Please ensure the full TreeSize window is in the screenshot, there is information on the top and bottom bars I needs to see.

Answer 3

Hi Peggy Lewis,

Thanks for reaching out to Microsoft Q&A Forum. I understand you are experiencing a low storage issue on Windows 11 that is causing performance problems, and you would also like to start another support chat.

Before continuing, please confirm whether you have already tried the suggestions provided by Q&A Assist. The steps below are additional options beyond those recommendations:

1, Uninstall unused apps

• Open Settings > Apps > Installed apps
• Sort by Size
• Select apps you no longer need and choose Uninstall

2, Remove optional Windows features

• Open Settings > Apps > Optional features
• Review installed features
• Remove any features you do not use

3, Clear Windows Update cache

• Press Windows + R
• Type services.msc and press Enter
• Stop the Windows Update service
• Go to C:\Windows\SoftwareDistribution\Download
• Delete all files inside the folder
• Restart the Windows Update service

4, Disable hibernation to free system space

• Open Start
• Type cmd
• Right-click Command Prompt and select Run as administrator
• Run the command: powercfg -h off

5, Move large personal files to an external drive

• Connect an external storage device
• Move videos, backups, or archives from your local drive to the external device

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