One Drive don't work and I pay for it?

Question

One Drive doesn't work Geek squad tried to no avail.

Answer 1

Greetings!

This is Tin, I'll do my best to help. Looks like you cannot access your Onedrive. Sorry to hear that. The steps above are correct, and in case it didn't work, please provide me the exact error that you're experiencing with your Onedrive.

Thanks,

Tin

Answer 2

If OneDrive is not working, there are several troubleshooting steps you can take to resolve the issue. Here are some suggestions:

1. Update OneDrive: Ensure that you have the latest version of OneDrive for work or school. Updating to the current release can often fix sync issues.
2. Repair Office: Before uninstalling and reinstalling, try repairing your Office installation, as this can resolve many issues without needing a complete reinstall. You can follow the instructions in the repair an Office application article.
3. Reset Internet Explorer: If you are using Internet Explorer, resetting it to its default state may help if there are custom settings interfering with the sync.
4. Uninstall and Reinstall OneDrive: If the above steps do not work, consider uninstalling and then reinstalling OneDrive. The steps depend on how you installed the application (either through Office Click-to-run or MSI). You can find detailed instructions in the relevant articles on uninstalling and reinstalling OneDrive.
5. Check Subscription: Ensure that your subscription to OneDrive is active. If it has expired, you may need to reactivate it.
6. Flush DNS Cache: If you are having trouble accessing OneDrive, flushing your DNS cache may help. You can do this by opening Command Prompt and entering ipconfig /flushdns.

If these steps do not resolve the issue, consider reaching out to Microsoft support for further assistance.

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References:

• Troubleshooting OneDrive for work or school sync issues
• Error 'DNS_PROBE_FINISHED_NXDOMAIN' when accessing OneDrive or Sharepoint