how to request a refund?

Mega Artamevia Salsabila 25 Reputation points
2026-02-02T07:13:22.5233333+00:00

an unintented transaction occurred and i would like to request a refund

Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. Zano Shube 0 Reputation points
    2026-02-15T10:39:03.4133333+00:00

    Hi I purchased a license but it has been subtracting every week since I bought it and I supposed to pay monthly I need an explanation why its taking more that it should, and a refund because it's been subtracting alot of money

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  2. Abraham mancia 0 Reputation points
    2026-02-12T07:59:28.14+00:00

    A subscription was started on my account without my knowledge and was never used an has charged me The highest tier gamepass for the past three months. I’d like a refund for these past three months.

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  3. Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
    2026-02-02T12:38:26.46+00:00

    If you can locate the account that was used (@hotmail.com, @outlook.com, @gmail.com), you can sign in to https://account.microsoft.com/services , turn off recurring billing and then cancel. See https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b . For more on refunds, read the article at https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472 .

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  4. John DeV 170.5K Reputation points Independent Advisor
    2026-02-02T12:33:01.0333333+00:00

    Hi, good day!

    I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.

    Please visit the link below to contact customer support live chat.

    https://support.microsoft.com/contactus/

    Make sure to sign in your Microsoft Account

    Select the product you need help with

    Click "Get Home support" then describe your issue

    Click "Contact Support" tab above

    Reselect the product you need help with.

    Select "Billing and Payment updates" then click Confirm

    Click "Chat with a support agent in your web browser"

    Confirm your email then click Confirm

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  5. AI answer

    2026-02-02T07:13:31.7466667+00:00

    To request a refund for an unintended transaction, you will need to follow specific steps depending on the type of purchase you made. Here are some general guidelines:

    1. For Microsoft Services: If your transaction is related to a Microsoft service, it is best to contact Microsoft support directly. You can do this by visiting the Microsoft support page, signing in to your account, selecting the product you need help with, and following the prompts to contact support.
    2. For Microsoft Marketplace Purchases: If you made a purchase through the Microsoft Marketplace, you may be eligible for a refund depending on the type of offer. For Software as a Service (SaaS) offers, you can receive a full refund if you cancel within 72 hours of purchase. For refunds after 72 hours, you will need to contact the partner who published the offer.
    3. For Credit Card Purchases in Partner Center: If you are a partner and made a purchase via credit card, you can cancel eligible orders directly from the Memberships workspace in Partner Center. If eligible, you will see a "Cancel order" button next to your offer.

    Make sure to check the specific refund policies related to your purchase type for more detailed instructions.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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