Hello Roger Collins,
Thanks for replying.
Can I have another photo of when you click on "Launch Garmin Express"?
Garmin Express has installed latest version but will not launch. Garmin say it is a microsoft operating system problem. Please advise
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 35%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Roger Collins
40
Reputation points
Latest version of Garmin Express is installed but will not launch. Garmin advised it is probably a Microsoft operating system problem. Please advise
Windows for home | Windows 11 | Apps
Answer accepted by question author
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L 8,240 Reputation points Microsoft External Staff Moderator2026-02-07T13:39:57.9033333+00:00
Answer accepted by question author
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Carl-L 8,240 Reputation points Microsoft External Staff Moderator
2026-02-07T09:56:37.21+00:00 Hello Roger Collins,
Welcome to Microsoft Q&A forum.
Before we proceed further, may I know if the apps give any error message when you try to open it? Also, please go to the Event Viewer and look into the app logs. Do you see any event when trying to open the app?
In the meantime, please try to reset the apps.
- Go to Settings > Apps > Installed apps.
- Click the three dots button in the apps name > Advanced Settings.
- Select "Repair"
- If that doesn't work, select "Reset"
- Restart your computer.
I'm waiting for your reply.
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Roger Collins 40 Reputation points
2026-02-07T12:18:17.0366667+00:00 now when I start Garmin express a window opens up with a box that states CLICK HERE TO RUN, but there is a message above stating GARMIN EXPRESS IS ALREADY INSTALLED.
I have uninstalled the app. cleaned the registry of anything relating to Garmin and when I try to install the latest version, it installs ok but then I have the same issue when trying to run the app. Garmin have now shifted the problem to Microsoft and a system fault.
I have a small laptop that I use for travel running all the same software as on the machine that I have this issue, and the app opens without any problems
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Carl-L 8,240 Reputation points Microsoft External Staff Moderator
2026-02-07T12:23:06.1633333+00:00 Hello Roger Collins,
Thanks for replying.
May I have a photo of the process to see what I can do. Please remember to remove all personal information before posting.
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Q&A Assist2026-02-02T09:42:51.5066667+00:00 AI generated content. This question contains an answer created with AI from Q&A Assist. Learn moreIf Garmin Express is not launching after installation, it may be related to compatibility issues with your operating system. Here are a few troubleshooting steps you can try:
- Check for Windows Updates: Ensure that your Windows operating system is fully updated. Sometimes, pending updates can cause applications to malfunction.
- Run as Administrator: Right-click on the Garmin Express shortcut and select "Run as administrator". This can help if the application requires elevated permissions to launch.
- Compatibility Mode: Try running Garmin Express in compatibility mode. Right-click the application, go to Properties, then the Compatibility tab, and select an earlier version of Windows to run it under.
- Reinstall Garmin Express: Uninstall Garmin Express completely and then reinstall it. Sometimes, a fresh installation can resolve issues.
- Check for Conflicting Software: Ensure that no third-party antivirus or firewall is blocking Garmin Express from launching. Temporarily disable them to see if it resolves the issue.
If these steps do not resolve the problem, it may be beneficial to reach out to Garmin support for further assistance, as they might have specific insights regarding compatibility with Windows 11.
References:
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Roger Collins 40 Reputation points
2026-02-02T09:45:10.2666667+00:00 Garmin have viewed all issues and say that it is not a Garmin issue and suggested contacting Microsoft
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Roger Collins 40 Reputation points
2026-02-07T12:48:52.6066667+00:00 Hello Carl-L
I can only show you that the app is installed and what happens when run.
Let me know if there is any specific picture that will help.