need to speak to data protection team to access locked admin account

Question

It seems impossible to get through to the data protection team. How can it be so diffoculat to renew a subcription. I cannot remember my admin user name which was set up 10 years ago. i have proof that I own the company and the domain. After about 20 hours of cumulative wait time, I got to speak to a human, and was given a case number. I was transfered to the data protection team where I waited another 1.5 hours and then the call was dropped.

I need this to be resolved with urgency. Why is my time not important to Microsoft. How disdainful can you get?

I see that there are several similar notes of frustration on these forums. Clearly water off a ducks back..Appalled by this attitude and lack of will to resolve.

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Moved from: Microsoft 365 and Office | Access | For business | Windows

Answer 1

Dear Nadine Winkler,

Thank you for posting your question in the Microsoft Q&A forum. 

My apologies that your experience has not met expectations thus far. As tenant lockouts are a common occurrence, our Data Protection team receives a high volume of requests, which may result in delays. 

To summarize your issue: you are currently unable to access your tenant to renew your subscription and are experiencing difficulties contacting the Data Protection team. Based on the details provided, it appears that you contacted phone support to raise a ticket and were given a ticket number. 

May I ask whether you also received a confirmation email containing this ticket number? If so, you may reply directly to that email to follow up on your case. 

Please note that Microsoft Q&A moderators do not have the ability to escalate issues internally or directly engage the Data Protection team. I apologize for this limitation and understand how frustrating this situation can be. 

If you did not receive a confirmation email, I strongly recommend raising a new support ticket by creating a trial tenant. This will allow your request to be routed directly to a support agent for further assistance. 

You can start with a trial license here: Microsoft 365 Business Plans and Pricing | Microsoft 365

Once you are in the Admin Center, to raise a support ticket, you can follow the below:

• Go to the admin center
• On the bottom right side of the page, select Help & support.
• 

I hope the above will get you access to your tenant soon.

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