How do I get a credit on my charge card for a double billing?

Question

I was double billed on my charge card for a download of Microsoft Office. How do I get a refund?

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

To get a credit on your charge card for a double billing related to Microsoft Office, you will need to contact Microsoft directly. Here are the steps you can follow:

1. Visit the Microsoft Support page: Go to the Microsoft support website for billing issues.
2. Sign in to your Microsoft Account: Make sure to sign in with the account that was charged.
3. Select the product: Choose Microsoft 365 or the relevant product you need help with.
4. Contact Support: Look for the option to contact support, and describe your issue regarding the double billing.
5. Provide details: Be ready to provide any relevant information, such as transaction details and the amount charged.

This process will help you initiate a refund request for the double billing you experienced.