My outgoing email is stuck in outbox

Question

My outgoing email from an Imap account is stuck in outbox

Answer 1

Hi!

Welcome to Microsoft Q&A forum.

May I ask what email are you trying to send, would it be a plain text email or with attachment like images or pdf files or other files? When was the last time that you've manage to send an email using the IMAP account.

Answer 2

If your outgoing email is stuck in the Outbox in Outlook, it may be due to several reasons, particularly with the configuration of your IMAP account. Here are some steps you can take to resolve the issue:

1. Check the Sent Items Folder: Ensure that Outlook can locate and use the Sent Items folder. If the folder hierarchy is corrupted, it might cause emails to get stuck. You can verify this by checking if the Sent Items folder is correctly set up.
2. Reset Folders: You can try resetting the folder names by using the /resetfolders switch. To do this:
   • Exit Outlook.
   • Open the Run dialog box (Windows logo key + R).
   • Enter Outlook.exe /resetfolders and click OK.
3. Use Outlook Web App: Sign in to the Outlook Web App and reset the default folder names. This can sometimes resolve issues with folder configurations.
4. Check for Metered Connection: If you are on a metered connection, Outlook might restrict sending emails. Ensure you are connected to a WiFi or LAN network that is not metered.
5. Restart Outlook: After making changes, restart Outlook to see if the emails are sent successfully.

If these steps do not resolve the issue, you may need to check for any additional settings or configurations specific to your IMAP account.

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References:

• Email messages are stuck in Outbox in Outlook 2016 for Mac
• Can't send or receive email in Outlook and "Metered Connection Warning" is triggered