365 for MAC version

Question

uninstall and re-install not working for Mac Tahoe OS.

Answer 1

To resolve the issue of having installed the wrong version of Microsoft 365 on your Mac, you can follow these steps:

1. Ensure you have the correct license: Make sure that your Microsoft 365 subscription includes access to the Mac version. If you purchased a version that does not support Mac, you may need to contact Microsoft support for assistance or to change your subscription.
2. Uninstall the incorrect version: Since you mentioned you've already uninstalled the incorrect version, ensure that all Office-related files are removed. You can refer to the Microsoft support page on how to remove Office license files on a Mac for detailed instructions.
3. Download the correct version: Go to the official Microsoft 365 website and sign in with your Microsoft account. From there, you can download the correct version for Mac. Make sure to select the Mac version during the download process.
4. Install the Mac version: Once downloaded, install the application by following the on-screen instructions. After installation, sign in with your Microsoft account to activate the software.

If you encounter any licensing issues during activation, verify that your account is associated with a valid Microsoft 365 subscription that includes the Mac version.

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References:

• Microsoft 365 Apps activation error: "Your account doesn’t allow editing on a Mac."
• Microsoft 365 Apps activation error: "We've run into a problem with your Office 365 subscription"