Since update cannot receive e.mails

Question

Since recent update on the 25/01 can’t receive e.mails

I was hacked on the 26/01 and changed my email password

Answer 1

I need to speak to someone I don’t understand all the technical aspects

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

Are you able to send emails normally? What is the exact error message you receive when the recipients try to send emails to you?

Send a test email from another one of your accounts to the affected email address. Check whether you receive any bounce-back (non-delivery) error messages or if the email gets stuck in the Outbox. If you receive an error, please share the complete error message here.

If the email was sent successfully, please check your email forwarding rules and blocked senders list, and verify whether the messages were routed to another folder, such as Junk or Spam.

To do that, just open the link below in an incognito tab on any web browser and sign in with your Microsoft account.

Email forwarding rules: https://outlook.live.com/mail/0/options/mail/forwarding

(Click Do not forward if your emails are being forwarded to another address)

Then, click Mail > Blocked Senders lists to see if the email addresses you want to receive emails from are in the lists. If so, remove the email address there.

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