how to fix my incoming emails going directly to deleted file

Question

select emails are going directly to the deleted file. How do I fix this

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If your incoming emails are going directly to the Deleted Items folder, it may be due to the use of the Ignore feature in Microsoft Outlook. When you select Ignore on an email message, Outlook will delete that message and track all future messages related to it, automatically moving them to the Deleted Items folder.

To fix this issue, you can remove the Ignore status from the email thread by following these steps:

1. Select the Deleted Items folder.
2. Find and select the message that is currently set to be ignored.
3. On the Home tab on the ribbon, select Ignore in the Delete section.
4. If prompted, select Stop Ignoring Conversation.

After doing this, the message will be moved back from the Deleted Items folder to its original folder, and future messages for that thread will no longer be automatically deleted.