Who do I restore my sound on my computer, I tried everything no results

Question

Good morning,

I had sound on my computer on Saturday. I woke up yesterday, and my sound was gone. I tried everything and still didn't get my sound back. Can you help me? I have a Zoom meeting later on today/ Thanks

Answer 1

Hi CHERYL DUNBAR,

Thanks for reaching out to Microsoft Q&A Forum. I understand that the sound on your Windows 11 computer suddenly stopped working and you need it restored urgently for a Zoom meeting.

Before proceeding, please confirm whether you have already tried all steps suggested by the Q&A Assist. The steps below are provided in addition to those suggestions:

1, Restart Windows Audio services

• Press Windows + R, type services.msc, and press Enter
• Restart Windows Audio and Windows Audio Endpoint Builder

2, Set the default playback device manually

• Open Control Panel
• Go to Sound
• Under the Playback tab, right-click your speaker or headphone device and select Set as Default

3, Disable audio enhancements

• Open Control Panel
• Go to Sound
• Select your playback device and choose Properties
• Go to the Enhancements tab and select Disable all enhancements, then apply the change

4, Check Windows communication sound settings

• Open Control Panel
• Go to Sound
• Select the Communications tab
• Choose Do nothing and apply the change

5, Roll back the audio driver

• Right-click Start and open Device Manager
• Expand Sound, video and game controllers
• Right-click your audio device, select Properties, then Driver, and choose Roll Back Driver if available

6, Verify audio is enabled in BIOS or UEFI

• Restart the computer and enter BIOS or UEFI settings
• Ensure onboard audio or HD audio is enabled
• Save changes and restart Windows

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Answer 2

Hi. I'm David, and I'm happy to help you.

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Please clarify the following:

Are you trying to play audio via internal speakers, external speakers, or headphones?

If it is an external speaker or headphones, does it have a standard audio connector (Jack connector) or USB connector, or is it connected via Bluetooth?

Is there an X in the speaker icon next to the clock?

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Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

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I await your reply.

Answer 3

To restore sound on your computer, you can try the following steps:

1. Check Volume Settings: Ensure that your volume is not muted and is turned up. You can do this by clicking on the speaker icon in the taskbar.
2. Device Manager: Open Device Manager and check if your audio drivers are installed and functioning properly. You can do this by:
   • Right-clicking the Start button and selecting Device Manager.
   • Expanding the "Sound, video and game controllers" section.
   • Right-clicking your audio device and selecting "Update driver" or "Uninstall device" (if you choose to uninstall, restart your computer and it should reinstall automatically).
3. Run the Audio Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters, and run the "Playing Audio" troubleshooter. This can help identify and fix common audio problems.
4. Check Audio Output Device: Make sure the correct audio output device is selected. Right-click the speaker icon in the taskbar, select "Open Sound settings," and ensure the right output device is chosen.
5. Reinstall Audio Drivers: If the above steps do not work, consider reinstalling your audio drivers. You can do this through Device Manager as mentioned earlier.

If these steps do not resolve the issue, you may want to check for any recent updates or changes made to your system that could have affected the audio settings.

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References:

• Audio issues after win11 25h2 update - Microsoft Q&A
• My audio inputs and outputs suddenly disappeared, how do i fix this? - Microsoft Q&A
• How to fix this. no audio device is installed - Microsoft Q&A