Dear @Dyanne Wayland,
Thank you for reaching out to Microsoft Q&A forum
I understand that you're having trouble downloading the New Outlook on your device. As a forum moderator, I genuinely wish I could directly access your account and do this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.
You can manually download the latest version of Outlook from the Microsoft website or directly through the Microsoft Store.
If you are looking for a live support agent, you can reach one through the official Microsoft support website by selecting 'Personal Account' > 'Billing & Payments' and following the prompts to chat or request a callback.
1.Go to support.microsoft.com/contactus
2.Choose Office > Get home support
3.Enter Office or your issue in general in the box below "We're here for you" then click "Get Help
4.Scroll down and click on Contact Support then log in to your personal Microsoft account. If the account cannot be logged in, you can use another account or create a new account to execute
5.Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm
6.Select "Chat in a web browser and support specialist" to enter the chat window
For additional assistance, use this link to find the appropriate contact number from your region: Global Customer Service phone numbers - Microsoft Support
I truly hope you get your issue resolved swiftly. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position. Thank you for your patience and understanding. I'm looking forward to your reply.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.