Problem with getting kicked out of the account in a built-in edge Copilot

Question

I have a problem with getting kicked out of my microsoft account in built-in edge copilot. Sometimes when i press "copilot" button on the search bar, im redirected into fresh un-authorised copilot and lead with a captcha. I tried to clear cache but it keeps kicking me out. Why is that?
I dont have a second account for work, i have only personal one, i dont have any restrictions from 365 admin because i dont have any. I dont know why it keeps happening. Im frequently updating edge and frequently using copilot in it.

Answer 1

It sounds like you are experiencing issues with your Microsoft account authentication while using the built-in Copilot in Microsoft Edge. Here are some potential causes and solutions to consider:

1. Internet Connectivity Issues: Ensure that your internet connection is stable, as connectivity problems can lead to authentication issues.
2. Licensing or Account Conflicts: Since you mentioned you only have a personal account, ensure that you are not signed in with multiple accounts simultaneously, which can cause conflicts.
3. Browser Cache: Although you have tried clearing the cache, ensure that you are clearing all relevant data, including cookies and cached files. You might also want to try using an InPrivate browsing session to see if the issue persists.
4. Updates: Make sure that your Microsoft Edge browser is fully updated. Sometimes, issues can arise from using outdated software.
5. Privacy Settings: Check if there are any privacy settings in your Microsoft account that might be affecting your ability to stay logged in.

If the problem continues, you may want to consider reaching out to Microsoft support for further assistance.

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References:

• Copilot is missing, disabled, or doesn't work correctly
• How to Troubleshoot Common Issues