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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 88%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFJ%3C/text%3E%3C/svg%3E)
A picture is worth a thousand words. I have tried downloading this app to my computer for the past week. It has failed every time. Can anyone here help me get this loaded onto my computer?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 50%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dear @Francis, James L,
Thank you for posting your question in the Microsoft Q&A forum.
Based on your description, can you confirm whether the DVD was obtained from an official Microsoft or internal IT source, or purchased separately from a third‑party vendor?
And please verify which IT Marketplace the Microsoft Project DVD was downloaded from?
Please understand that the more detail information you provide, the more effectively I can support you.
Looking forward to your update!
I went to the site my Professor told us to download from, https://www.liberty.edu/information-services/it-marketplace/
It is the Microsoft Azure and selected the Project Professional 2019.
Dear @Francis, James L,
Thank you for your reply,
Could you please confirm which type of account are you using (personal account or education account)?
Besides that, In this case, I recommend that you should try to contact the IT Marketplace customer support team using the contact details provided below. That is more effective way for you to resolve this issue.
Unfortunately, as forum moderator, I'm only able to provide guidance for purchases that were made directly through Microsoft.