How do I gain access to my hotmail account on my Mac

Question

My Hotmail account is no longer accepting incoming emails.

Answer 1

To gain access to your Hotmail account on your Mac, you can try the following steps:

1. Check Internet Connection: Ensure that your Mac is connected to the internet.
2. Use a Web Browser: Open a web browser and go to the Outlook website (outlook.com). Try logging in with your Hotmail credentials directly there.
3. Check Email Settings: If you are using an email client (like Outlook for Mac), check the account settings to ensure that your Hotmail account is configured correctly. Verify the incoming and outgoing server settings.
4. Account Recovery: If you are unable to log in, you may need to reset your password or recover your account. You can do this by following the prompts on the Outlook login page for account recovery.
5. Check for Blocked Account: If your account has been blocked due to suspicious activity, you may need to follow the recovery process as outlined by Microsoft.
6. Contact Support: If none of these steps work, consider reaching out to Microsoft Support for further assistance.

If your Hotmail account is not receiving emails, it may be due to a rule or filter that is diverting emails, or there could be an issue with the account itself. You might want to check your account settings for any rules that could be affecting incoming emails.

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References:

• Stopped receiving emails on my account. - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

Could you please confirm whether you’re able to send and receive emails normally on Outlook.com using a web browser?

1. Open Safari on your Mac and start a Private (Incognito) browsing window.
2. Go to https://outlook.live.com/ and sign in with your Hotmail account.
3. Check whether you can see all your most recent emails there.

If you haven't received any emails in the last few days or weeks, send a test email from another one of your accounts to the affected email address. Check whether you receive any bounce-back (non-delivery) error messages or if the email gets stuck in the Outbox. If you receive an error, please share the complete error message here.

If the email is sent successfully, then please check your email forwarding rules and blocked senders list, and verify whether the messages have been routed to another folder, such as Junk or Spam.

Email forwarding rules: https://outlook.live.com/mail/0/options/mail/forwarding

(Click Do not forward if your emails are being forwarded to another address)

Additionally, check that you have enough mailbox storage space available to send and receive emails.

If you can send and receive emails without any issues on Outlook.com in your web browser, but not in the legacy Outlook for Mac app, try creating a new Outlook profile and adding your Hotmail account there. Then check whether you can receive emails using the new profile.

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