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Locked out of B2C Tenant resource

Grigoris Adamopoulos 120 Reputation points
2026-02-03T10:53:11.26+00:00

Hello,

We have created an Azure B2C tenant resource under our home organization directory, but now the only administrator is also locked out, MFA does not work, and we cannot access our accounts.

Can we do a reset for the MFA?

Thanks.

FYI @VEMULA SRISAI

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Answer accepted by question author
  1. VEMULA SRISAI 7,965 Reputation points Microsoft External Staff Moderator
    2026-02-07T03:03:15.3333333+00:00

    Grigoris Adamopoulos To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

    Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

    1 person found this answer helpful.
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