How to get my hacked microsoft account back when I created a new account with it

Question

I need help recovering my hacked account I had made subscriptions and many others in that account it was a Google account i still have the email but lost the Microsoft one and created a new account with that lost email and now how will i recover it. I don't want my capes my purchases everything to be reset

Answer 1

With regards to your Minecraft account, you may reach out to the Minecraft team at https://aka.ms/Minecraft-Support/ to check this with them if they can provide alternatives or other options with regards to your account within the game.

Answer 2

Hello, good day and thanks for your question. Sorry to know about this. Please take note that a compromised account is a complex scenario and once the email and phone number has been changed to a different one then it is at the point that it is unrecoverable (even if 2FA is enabled) and the forum does not have access to user accounts. For this you can go over to this link https://go.microsoft.com/fwlink/?linkid=2196140 and most likely it will be followed by doing the account recovery form which is an automated process that you will need to enter every bit of information that you can remember on the account (if this is unsuccessful, the account cannot be recovered) and you can check out the links below for reference.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

https://support.microsoft.com/en-us/account-billing/your-microsoft-account-recovery-request-wasn-t-granted-dc56c3e3-dff0-4ed5-8edb-60290eea6b53