Teams Automation/Rules

Question

Teams Automation/Rules

Cheyenne Riley 0

I have created a list of staff appraisal due dates, and set a rule to email the staff and the manager 30 days before the set due date. I receive the email no problem, but the staff and/or supervisor do not. Any ideas of what may be going wrong?

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Daniel-Vo 3,415 Microsoft External Staff Moderator

Hi Cheyenne Riley,

Thank you for posting your question on the Microsoft Q&A forum.

Based on your description, it appears that the email notification was set up using Power Automate. If that is correct, could you please share the flow configuration so we can review it. Otherwise, if the email was configured using a different method, please feel free to share additional details so we can assist you further.

I hope the information above is helpful. If you have any further questions, please feel free to reach out.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Daniel-Vo 3,415 Reputation points Microsoft External Staff Moderator

2026-02-04T14:50:45.8166667+00:00

Hello Cheyenne Riley,

Do you have any updates to share? If so, please don’t hesitate to let us know.
Cheyenne Riley 0 Reputation points

2026-02-05T20:53:29.41+00:00

Hi Daniel-Vo,

I have a coloumn for "Staff" and a column for "Supervisor" and both are filled using the actual team profiles. I am then creating a rule under "Automate":

XX days before XX send and email to "Staff" and a second rule for the same, sending to Supervisor.
Daniel-Vo 3,415 Reputation points Microsoft External Staff Moderator

2026-02-06T10:15:36.5566667+00:00

Hello Cheyenne Riley,

Would you mind sharing me the screenshot of your setup? For that I can understand it better for helping.
Cheyenne Riley 0 Reputation points

2026-02-06T13:37:58.7033333+00:00

Hi @Daniel-Vo sure!
Daniel-Vo 3,415 Reputation points Microsoft External Staff Moderator

2026-02-09T18:09:03.7533333+00:00

Hello Cheyenne Riley,

Thank you for your update. I hope you had a pleasant weekend.

I saw the image you attached, but can you give me the times? I need to set up and test it in my environment. I’ll get back to you this week. Thanks for understanding!
Cheyenne Riley 0 Reputation points

2026-02-09T18:21:34.4633333+00:00

Thanks @Daniel-Vo - All staff have different review dates, you can pick any date in the future as an example. We want to have it auto remind staff and their manager 30 days prior to their respective review date.
Daniel-Vo 3,415 Reputation points Microsoft External Staff Moderator

2026-02-11T15:31:55.7866667+00:00

Hello Cheyenne Riley,

Yes, thank you for that. I am setting the environment and will feedback it.
Daniel-Vo 3,415 Reputation points Microsoft External Staff Moderator

2026-02-12T15:22:52.8033333+00:00

Hi Cheyenne Riley,

Thank you very much for your patience and for taking the time to share the details.

I’ve tested this from my side and, unfortunately, I’m experiencing the same behavior as well. It appears the issue is likely related to a backend service problem, so this type of issue requires deeper investigation and needs to be reviewed further by the related team.

We would love to help you further, but sorry to say that due to limited resources, we cannot support the issue directly.  We sincerely recommend you try to create a support ticket from Microsoft 365 Admin Center>Support>Help & Support. You can raise a support ticket from https://admin.microsoft.com/#/support/requests.

The support team over there has higher permission than us to investigate the issue from the background; they have more resources and correct escalation channels in handling this kind of issue. This would be a more efficient way of handling the case for you. 

For reference: Get support | Microsoft Docs

In the meantime, as a workaround I suggest you can refer to use Power Automate. I suggest posting a new topic in the Microsoft Power Platform Community Forum Thread. In this forum, you'll get the most qualified group of respondents, and other partners who read the forums regularly can share their knowledge or learn from your interaction.

Thank you again for your understanding and cooperation. Please let me know if you need any clarification on the steps above.

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