emails are being blocked which i need

Question

I think outlook is blocking my emails from epm payslips, sendgrid and bluelight. Please can these be unblocked because I need to access them.

Thanks

Answer 1

Hello emma copeland

Thank you for reaching out to Microsoft Q&A Forum. I understand how frustrating it is when important emails don’t come through, especially things like payslips.

Just to confirm, are you using an Outlook.com/Hotmail personal mailbox, or is this a work/school mailbox in Classic Outlook? And do the missing emails land in Junk, Deleted, or do they not arrive at all?

Please try the following steps:

1. Double-check on Outlook on the web

• Sign in to Outlook on the web
• Check all folders (Inbox, Junk Email, Deleted Items, Archive)
• If emails appear online but not in your Windows app, it's a sync issue

2. Make the senders "Safe"

• In Outlook web, go to Settings > Mail > Junk email
• Under Safe senders and domains, add the exact sender address or domain used by:
  • EPM payslips
  • SendGrid (often the company's domain, not “sendgrid” itself)
  • Bluelight
• Click Save.
• In the same settings, check Blocked senders and domains: remove anything related to the senders you mentioned.

3. Check Inbox rules/forwarding 

In Outlook on the web's settings, go to:  

• Settings > Mail > Rules/ Sweep: delete any suspicious rules you did not create (especially rules that moves/deletes mail)
• Settings > Mail > Forwarding: make sure nothing is forwarding

4. Create a rule for the sender/domain

• Still in Outlook web, go to Settings > Mail > Rules > Add new rule
• Condition: From contains the exact domain
• Action: Move to Inbox
• Enable “Stop processing more rules” and Save.

For more details, please see these official support links:

• Mail goes to the Junk folder by mistake - Microsoft Support
• Add recipients to the Safe Senders List in Outlook - Microsoft Support

Thank you for your patience and understanding. Please feel free to let me know how it goes after trying these steps

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