Computer stolen, need to change account login.

Question

My computer was stolen and I need to change my password and account info. I can't find the correct support help.

Answer 1

If your computer was stolen and you need to change your password and account information, you can follow these steps:

1. Reset Your Password: Go to the login page of the service you need to access and use the Forgot your password? link to reset your password. You will need to enter your user ID and follow the instructions sent to your email.
2. Use Security Information: If you have set up security information, you can use it to reset your work or school password. This feature is only available if your global admin has enabled it.
3. Contact Support: If you are unable to reset your password or access your account, you may need to contact Microsoft Support directly. You can create a support ticket without signing in if necessary.
4. Account Recovery: If you are locked out of your account, you can fill out the recovery form to verify your ownership of the account. This can help you regain access.

Make sure to update any other security settings or information associated with your account to prevent unauthorized access.

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References:

• Troubleshoot sign-in issues and account access problems
• Change password

Answer 2

HI, I'm Rodrigo and I will help you.
You can change your account information and password in the Microsoft Account page below:
https://account.live.com/proofs/manage/additional

After changing the password, at the end of the page, select "Sign out everywhere" to end your open sessions.