Microsoft License for phone

Question

Hello I received a notification from the Ring Central App that I do not have the proper phone license in Microsoft to sync calls in the ring central app on Microsoft. Can you help?

Answer 1

To use the RingCentral app for syncing calls with Microsoft, you need to ensure that your Microsoft account has the appropriate licenses assigned. Specifically, you will need a license that includes the Microsoft Teams and Microsoft 365 Phone System applications. Here are some options for licensing:

1. A Microsoft Teams Enterprise license combined with a Microsoft 365 E5 (no Teams) license, which includes the Microsoft 365 Phone System application.
2. A Microsoft Teams Enterprise license combined with a Microsoft Teams Phone Standard license.
3. A legacy Microsoft 365 E5 license that includes both Microsoft Teams and Microsoft 365 Phone System applications.
4. An Office 365 F3 license combined with a Microsoft Teams Phone Standard for Frontline Workers license.

Make sure that your account is assigned one of these licenses to enable proper functionality with the RingCentral app.

Answer 2

We have Microsoft 365 Business Premium. What do I need to add?