Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

Question

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

Answer 1

The error message AADSTS5000225: This tenant has been blocked due to inactivity indicates that the tenant has been made inaccessible due to a lack of activity. This is a measure taken to reduce unnecessary expenses for configured tenants that are no longer in use. If you encounter this error, it means that the tenant is currently inactive and cannot be accessed.

To resolve this issue, the tenant administrator can request reactivation within 20 days of the tenant entering an inactive state. If the tenant remains inactive for longer than 20 days, it will be deleted and cannot be recovered. For reactivation, the administrator should contact Microsoft support directly.

If you are not the administrator or do not plan to reactivate the tenant, be aware that it will be deleted after the 20-day period.

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References:

• Tenant inaccessible due to inactivity
• Error message: AADSTS5000225
• Troubleshoot connections to Microsoft Entra joined VMs
• Personal Microsoft account cannot be closed due to organization link (Error AADSTS5000225)

Answer 2

Hi @Deep Kumar Singh ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.

• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

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Regards

Andreas Baumgarten