How to fix human verification (press and hold button) challenge erroring?

Question

How to fix human verification (press and hold button) challenge erroring?

Sanihith Kamenani _ Student - GreenHopeHS 20

I'm trying to create an account. and I'm repeatedly being barred from doing so because the human verification screen directs me to try again even when the challenge gives me a check mark. I've seen a similar post to this, and cleared my browsers cache + cookies, as well as trying another one. I really need help! Screenshot 2026-02-03 1.14.11 PM.png

This image over and over again.

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Dominik Ramlall 0 Reputation points

2026-02-17T05:38:45.6266667+00:00

it doesn't work for me either
Anonymous

2026-02-18T00:19:03.14+00:00
Ugh, that sounds really annoying! Sometimes those human verification things just don’t play nice. A few things you can try:

Switch to a different browser or device — Chrome, Edge, or Firefox usually work best.

Turn off any VPNs or proxies while signing up. They can make the system freak out.

Clear your cookies and cache again, then restart the browser.

Try incognito/private mode so extensions or old data don’t get in the way.

If you have another internet connection handy, like a phone hotspot, try that — sometimes your IP gets flagged.

If all else fails, contact the site’s support and explain what’s happening. They can often help you get past it.
Slash 0 Reputation points

2026-03-21T12:52:21.5033333+00:00

I also faced the same issue. I tried many times to register a new Hotmail account, but the human verification kept failing. So the only solution I found was to register a free Gmail account, which doesn’t require pressing and holding that annoying fking button again and again.
KeyS 0 Reputation points

2026-04-04T02:33:17.3933333+00:00

I'm a disabled person who ran into the same issue. I started on Chrome. Over and over and over and over again! I switched to the Edge browser and it worked the first time!
AHMED FAKIR 0 Reputation points

2026-08-18T06:51:43.67+00:00

‏شكرا لما Microsoft على كل شيء وحل المشكلة يا أخوان اللي ما يقدر يحل المشكلة من لابتوب يحلها من الجوال

3 answers

Dominik Ramlall 0 Reputation points

2026-02-17T05:38:45.6266667+00:00

it doesn't work for me either
Anonymous

2026-02-18T00:19:03.14+00:00

Ugh, that sounds really annoying! Sometimes those human verification things just don’t play nice. A few things you can try:

Switch to a different browser or device — Chrome, Edge, or Firefox usually work best.

Turn off any VPNs or proxies while signing up. They can make the system freak out.

Clear your cookies and cache again, then restart the browser.

Try incognito/private mode so extensions or old data don’t get in the way.

If you have another internet connection handy, like a phone hotspot, try that — sometimes your IP gets flagged.

If all else fails, contact the site’s support and explain what’s happening. They can often help you get past it.
Slash 0 Reputation points

2026-03-21T12:52:21.5033333+00:00

I also faced the same issue. I tried many times to register a new Hotmail account, but the human verification kept failing. So the only solution I found was to register a free Gmail account, which doesn’t require pressing and holding that annoying fking button again and again.
KeyS 0 Reputation points

2026-04-04T02:33:17.3933333+00:00

I'm a disabled person who ran into the same issue. I started on Chrome. Over and over and over and over again! I switched to the Edge browser and it worked the first time!
AHMED FAKIR 0 Reputation points

2026-08-18T06:51:43.67+00:00

‏شكرا لما Microsoft على كل شيء وحل المشكلة يا أخوان اللي ما يقدر يحل المشكلة من لابتوب يحلها من الجوال

Answer 1

Katerina-N 9,290 Microsoft External Staff Moderator

Hello Sanihith Kamenani _ Student - GreenHopeHS,

Thank you for posting your question in the Microsoft Q&A forum!

I realized that you are having issue when trying to create an account. I truly understand how you feel. Let me assist you go through this situation.

For me to provide the most accurate solution, would you please let me know few information about the situation you're experiencing:

What type of Microsoft account are you trying to create? (Examples: Outlook.com personal account, Xbox account, Microsoft 365 personal/family, etc.)
Have you already tried creating the account from a different network? (For example, switching from home Wi‑Fi to mobile hotspot or another connection.)
Are you signed in to any other Microsoft accounts in that browser while attempting sign‑up? (Even being signed in to another Outlook/Hotmail account in a separate tab can break verification.)
Have you already tried these three steps as well?
1. Using a completely different device (Phone, tablet, or another computer — this helps bypass device‑specific blocks.)
2. Using an InPrivate / Incognito window (This avoids cached data and sign‑in conflicts, which Microsoft recommends for verification issues.)
3. Disconnecting from any VPN, proxy, or security tool (Microsoft often blocks verification challenges if traffic appears masked or coming from a risky IP range.)

I am looking forward for your respond. Thank you so much for your times.

Best Regard,

Sanihith Kamenani _ Student - GreenHopeHS 20 Reputation points

2026-02-04T14:09:15.54+00:00

Thank you for your help. I'm trying to create a new account to use with azure, but when that didn't work, I did it from the regular Microsoft create an account page (I'm assuming that was an outlook 'account'), but that didn't work either. I also had another account in the browser, but I had signed out. I'll try your suggestions to see if they work! Thank you!
Sanihith Kamenani _ Student - GreenHopeHS 20 Reputation points

2026-02-04T14:14:50.9366667+00:00

I tried forgetting my old account, and using a different wifi, but that didn't work.
Katerina-N 9,290 Reputation points Microsoft External Staff Moderator

2026-02-04T23:30:06.3833333+00:00
Hello Sanihith Kamenani _ Student - GreenHopeHS,

Thank you for your respond. With your situation, I suggest you contact Microsoft support for the best assistance:

To contact Microsoft Support:

Visit this site: Contact – Microsoft Support

Type your issue in the box Example:

“Word printing margins wrong”

“Microsoft account verification loop”

“Cannot create account”

Then click Get Help.

Scroll down choose contact support

You can now choose the Chat with a support agent option in your web browser.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Thank you for your time, and I wish you a pleasant day.
Sanihith Kamenani _ Student - GreenHopeHS 20 Reputation points

2026-02-05T13:15:34.7833333+00:00

Thank you!
Katerina-N 9,290 Reputation points Microsoft External Staff Moderator

2026-02-05T16:44:51.3166667+00:00

Hello Sanihith Kamenani _ Student - GreenHopeHS,

Thank you for your respond. I hope your situation soon resolved. Please feel free to reach back if you have further update or more questions. I am happy to help.

Have a nice day!
Brian Simon 0 Reputation points

2026-02-11T13:51:55.1533333+00:00

None of these fixes the issue and there are no other accessibility options to choose from.
Katerina-N 9,290 Reputation points Microsoft External Staff Moderator

2026-02-13T01:07:29.6733333+00:00
Hello Brian Simon,

Thank you for your response and for sharing more details. I’m sorry for the inconvenience you’re experiencing. I understand how frustrating this situation can be.

Please note that other users are currently facing the same issue. You can find a related discussion here:

https://learn.microsoft.com/en-us/answers/questions/5768357/captcha-(press-and-hold)-does-not-work-on-either-n?page=1&orderby=helpful&comment=answer-12581659&translated=false

https://learn.microsoft.com/en-us/answers/questions/5768435/the-microsoft-system-will-not-complete-its-verific

In this case, I recommend submitting feedback through the Microsoft Feedback Hub so Microsoft agents can formally acknowledge that this issue is happening at the moment. This may help provide updates or a fix in the future.

For instructions on how to submit feedback, please refer to this link:

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

I suggest you contact Microsoft support for the best assistance:

Visit this site: Contact – Microsoft Support

Type your issue in the box Example:

“Word printing margins wrong”

“Microsoft account verification loop”

“Cannot create account”

Then click Get Help.

Scroll down choose contact support

You can now choose the Chat with a support agent option in your web browser.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Kindly wait and check again later for any updates. Thank you very much for your time. Have a nice day!
SP 0 Reputation points

2026-02-15T20:52:13.8633333+00:00

Not working for me as well and it's very frustrating. I'd like to say that please terminate the employment of Microsoft employee/team who designed this "Press and Hold" idea. They do not deserve to work for Microsoft and are very stupid enough to come up with such design and UI. They deserve to get fired.
Katerina-N 9,290 Reputation points Microsoft External Staff Moderator

2026-02-18T00:15:21.08+00:00

Hello SP,

Thank you for your information. I am so sorry for the inconvenient. Please refer to my pervious answer.

Have a nice day!
SP 0 Reputation points

2026-02-18T13:09:01.68+00:00

None of the methods works - tried different devices, WIFI, Mobile data, VPN, Incognito mode, different browser, etc. Contacting Microsoft does not help. This is an issue they must be made aware of and must be fixed. I suspect many users are not able to get past this verification step. This is not a personal issue.
Katerina-N 9,290 Reputation points Microsoft External Staff Moderator

2026-02-20T00:38:38.63+00:00
Hello SP ,

Thank you for your response and for sharing more details. I’m sorry for the inconvenience you’re experiencing. I understand how frustrating this situation can be.

Please note that other users are currently facing the same issue. You can find a related discussion here:

https://learn.microsoft.com/en-us/answers/questions/5768357/captcha-(press-and-hold)-does-not-work-on-either-n?page=1&orderby=helpful&comment=answer-12581659&translated=false

https://learn.microsoft.com/en-us/answers/questions/5768435/the-microsoft-system-will-not-complete-its-verific

In this case, I recommend submitting feedback through the Microsoft Feedback Hub so Microsoft agents can formally acknowledge that this issue is happening at the moment. This may help provide updates or a fix in the future.

For instructions on how to submit feedback, please refer to this link:

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

I suggest you contact Microsoft support for the best assistance:

Visit this site: Contact – Microsoft Support

Type your issue in the box Example:

“Word printing margins wrong”

“Microsoft account verification loop”

“Cannot create account”

Then click Get Help.

Scroll down choose contact support

You can now choose the Chat with a support agent option in your web browser.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Kindly wait and check again later for any updates. Thank you very much for your time. Have a nice day!
josua alfeus 0 Reputation points

2026-02-22T08:21:03.1566667+00:00

Microsoft 365 personal press and hold button
jessica shults 0 Reputation points

2026-03-11T16:25:40.14+00:00

Having the same problem and have tried on different browsers, computers, and even iphone. Not working and very frustrating.
jobin thomas 0 Reputation points

2026-03-13T05:25:18.0333333+00:00

I also faced the same Issue. Simply, I'm wasting time in this.

It's really annoying.
Mr Kevin 5 Reputation points

2026-04-28T07:29:59.07+00:00

The best answer is to move to Linux or Mac. Lets just leave it at that. #RIPWINDOWS10
Anonymous

2026-05-12T15:46:44.06+00:00

Several months have passed since this issue was reported. The fact that others are also facing the issue does not help. I'm trying to prepare for a job interview, and unfortunately the prospective employer uses MS tech, and I'm stuck wasting time just trying to log into my account.

Has any progress been made on a fix?
Anonymous

2026-05-13T09:32:35.9066667+00:00

Thank you so much, Ive been trying to create new account on windows but it seemed impossible to pass the captcha. the moment I used my linux mint laptop (same wifi as my windows), it worked like a charm, thank you so much. Dont know why they block users tho
Dag Sam 0 Reputation points

2026-06-12T14:54:58.7166667+00:00

It looks like you might have cut off mid-thought or pasted a troubleshooting checklist you're working through!

If you are experiencing issues creating a Microsoft account or getting stuck on a verification loop, you are actually on the exact right track. The points you listed cover the most common culprits: active VPNs, browser cookie conflicts, and IP reputation blocks.

To help you get past this block, could you let me know what specific error message or behavior you are seeing when you try to sign up?
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Answer 2

It looks like you might have cut off mid-thought or pasted a troubleshooting checklist you're working through!

If you are experiencing issues creating a Microsoft account or getting stuck on a verification loop, you are actually on the exact right track. The points you listed cover the most common culprits: active VPNs, browser cookie conflicts, and IP reputation blocks.

To help you get past this block, could you let me know what specific error message or behavior you are seeing when you try to sign up?

Answer 3

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

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