Azure billing $1.99 every month for a phone number I no longer have

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Azure billing $1.99 every month for a phone number I no longer have

Mueller, Eric J 0

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I go to my communication services and have nothing to show...I can't seem to get through to support to cancel this and get refunded

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Bharath Y P 4,410 Reputation points Microsoft External Staff Moderator

2026-02-03T20:26:07.9133333+00:00
Hello Mueller, Eric J, I see you're having issues with a $1.99 charge for a phone number you no longer have.

You can request a refund directly through your Azure portal. Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill out all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

Your answer

Bharath Y P 4,410 Reputation points Microsoft External Staff Moderator

2026-02-03T20:26:07.9133333+00:00

Hello Mueller, Eric J, I see you're having issues with a $1.99 charge for a phone number you no longer have.

You can request a refund directly through your Azure portal. Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill out all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

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Azure billing $1.99 every month for a phone number I no longer have

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