How to fix BSODs from bugcheck 0x0000003b on my Windows laptop?

Question

Hello

My Gigabyte G5 KF5 laptop occasionally gets a BSOD and forcefully reboots. This has been happening pretty randomly, as sometimes it goes nearly a week without it happening, then it starts happening again and the cycle repeats

The BSOD messages I've gotten so far were "system service exception", "memory_management", "kernel mode heap corruption" and "page fault in nonpaged area"

I've checked event viewer and it says the following: "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff802cb2b2b38, 0xffff8400da3a68f0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\020326-18390-01.dmp. Report Id: b30240f3-56b4-4ec8-a90a-3aa4ca2dae49."

I've tried updating my drivers through the latest version through NVIDIA and Intel Driver & Support Assistant but it keeps happening regardless. Please help me identify what's causing the issue and how to fix it

Link to the dump files: https://www.mediafire.com/folder/6s1dkaklj6ev7/minidump_files

Answer 1

Using the tool provided on the page https://www.microsoft.com/en-us/software-download/windows11 create the installation media. Install the OS from the prepared media. For more information, see the "Clean install" section: https://support.microsoft.com/en-us/windows/reinstall-windows-with-the-installation-media-d8369486-3e33-7d9c-dccc-859e2b022fc7

After installation, open the laptop manufacturer's support page: https://www.gigabyte.com/Laptop/G5--2023/support

Select the model and OS there.

Next, download and install the drivers, starting with the chipset drivers (important!) and restarting the laptop after each installation.

After installing the drivers, watch the laptop work. If there are BSODs, then drop fresh dumps for analysis....

Answer 2

Quote: "Regarding Project, Visio and Office, my Windows 11 OS was recently installed by a professional technician on a tech repair store, so I'm assuming that he added those programs because I didn't add them myself, nor have I ever used them"

But this is very bad... It turns out that the main cause of the BSOD is the "reaction" of the OS kernel to the illegal activation of office applications and the OS itself. In this case, only a clean installation of licensed Windows from the installation media from under the BIOS will help solve the problem, with the mandatory deletion of all partitions on the system hard disk. Please specify, do you have a license for Windows 10 or 11?

Answer 3

1. Disable (not delete, but disable) all tasks in the Task Scheduler-Scheduler Library.
2. Remove the Vivaldi and Brave browsers.
3. If you "accelerated" the laptop through the program Intel(R) Extreme Tuning Utility, then run the program and cancel the acceleration.

After completing 1-3, restart the laptop and watch it work.

As mentioned earlier, one of the reasons for kernel failures is the influence of unlicensed software. In this case, there are doubts about Project, Visio and Office. Please specify how these products were obtained and how their activation was performed.

Answer 4

Hello, Márcia Carvalho.

In dumps:

1. Driver failure GenuineIntel.sys when running Intel(R) Innovation Platform Framework. Access to protected memory areas is prohibited. Probably due to driver corruption (WARNING: Unable to verify timestamp for ipf_lf.sys ).
2. OS kernel failure (nt/ntkrnlmp.exe ) caused by Malwarebytes Anti-Malware. It is most likely caused by an unlicensed software conflict (the message "FAILURE_BUCKET_ID: AV_nt!ExpHostBootLicensingData__PERF__").
3. The OS kernel (nt/ntkrnlmp.exe) crashes due to an error in the Windows Modules Installer Worker, which is responsible for installing updates and system components. Possible causes are damage or modification of the kernel due to the influence of malware.
4. Hardware (not software) failures in RAM caused by the operation of a third-party Ecosia application/browser. Probably caused by errors in the browser code made by the developers.
5. Failures in the operation of a critical OS process (appid.sys ), which is responsible for the security policies of executable files and DLL files. The crash was caused by the Vivaldi browser, which was "trying to access" forbidden areas of the system memory. The likely reason is the influence of malware.

+++++++++

Based on all this, there is every reason to believe that the PC is heavily infected with viruses, as well as malware installed and used.

Perform the scan with the Offline Defender. To do this, press the keyboard shortcut Win+R, enter the command

windowsdefender://wdoscan/

and click Ok. In the window that opens, allow scanning. The PC will reboot and the check will be performed. Write about the results. Also - post screenshots here.:

1. Task Scheduler windows-A scheduler library with a list of tasks.
2. The "Startup" tabs from the Task Manager with a list of autorun items.
3. Windows Control Panel-Programs and components with a list of all installed programs.

Answer 5

To address the BSOD (Blue Screen of Death) error with bug check code 0x0000003b (System Service Exception) on your Windows laptop, you can follow these troubleshooting steps:

1. Remove or Update Drivers: Since the error may be related to device drivers, check for any recently added drivers or system services. Remove or update them if necessary. You can do this through the Device Manager by looking for devices marked with an exclamation point (!).
2. Check for Faulty Devices: Open Windows Device Manager and check for any devices that may be causing issues. Review the event logs displayed in the driver properties for any faulting drivers and update them accordingly.
3. Analyze Event Viewer Logs: Since you have already checked the Event Viewer, continue to monitor it for any additional error messages that might help pinpoint the device or driver causing the BSOD.
4. Run Windows Memory Diagnostics: Since memory-related errors can also cause BSODs, run the Windows Memory Diagnostics tool to test your RAM. You can access this by searching for "Memory" in the Control Panel and selecting "Diagnose your computer's memory problems."
5. Check for Software Conflicts: Ensure that all your software, especially security software, is up to date. Sometimes, conflicts between software can lead to system instability.
6. Use Safe Mode: If the issue persists, boot into Safe Mode to see if the problem occurs there. This can help determine if the issue is related to third-party drivers or services.
7. Perform a System File Check: Use the System File Checker tool to repair any missing or corrupted system files. You can run this by executing the command SFC /scannow in the Command Prompt with administrative privileges.
8. Check for Windows Updates: Make sure your Windows operating system is fully updated, as updates can often resolve underlying issues.
9. Consider Hardware Issues: If none of the above steps resolve the issue, consider running hardware diagnostics provided by your laptop manufacturer to check for any hardware failures.

By following these steps, you should be able to identify and potentially resolve the cause of the BSOD errors you're experiencing. If the problem continues, you may want to consult with a professional for further assistance.

---

References:

• Troubleshoot bug checks (stop code errors)
• Advanced troubleshooting for stop code errors