How to fix BSODs from bugcheck 0x0000003b on my Windows laptop?

Question

How to fix BSODs from bugcheck 0x0000003b on my Windows laptop?

Márcia Carvalho 5

Hello

My Gigabyte G5 KF5 laptop occasionally gets a BSOD and forcefully reboots. This has been happening pretty randomly, as sometimes it goes nearly a week without it happening, then it starts happening again and the cycle repeats

The BSOD messages I've gotten so far were "system service exception", "memory_management", "kernel mode heap corruption" and "page fault in nonpaged area"

I've checked event viewer and it says the following: "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff802cb2b2b38, 0xffff8400da3a68f0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\020326-18390-01.dmp. Report Id: b30240f3-56b4-4ec8-a90a-3aa4ca2dae49."

I've tried updating my drivers through the latest version through NVIDIA and Intel Driver & Support Assistant but it keeps happening regardless. Please help me identify what's causing the issue and how to fix it

Link to the dump files: https://www.mediafire.com/folder/6s1dkaklj6ev7/minidump_files

9 answers

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Answer 1

Alexandr S 104.4K Independent Advisor

According to the new dump:

KERNEL_SECURITY_CHECK_FAILURE (139)

A kernel component has corrupted a critical data structure. The corruption

could potentially allow a malicious user to gain control of this machine.

Arguments:

Arg1: 000000000000000a, Indirect call guard check detected invalid control transfer.

Arg2: 0000000000000000, Address of the trap frame for the exception that caused the BugCheck

Arg3: 0000000000000000, Address of the exception record for the exception that caused the BugCheck

Arg4: ffffe18e5eead870, Reserved

Debugging Details:

------------------

*** WARNING: Unable to verify timestamp for nvlddmkm.sys

PROCESS_NAME: Luck be a Land

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys (Timestamp: Sun Jul 2 04:46:30 2023)

FAILURE_BUCKET_ID: 0x139_a_GUARD_ICALL_CHECK_FAILURE_nvlddmkm!unknown_function

----------------------

This is not related to previous errors. The problem is caused by the game engine when accessing the nVidia graphics card driver. I've already written about the Unity engine before... Try reinstalling the nVidia driver (direct download link): https://download.gigabyte.com/FileList/Driver/nb-driver-64bit-win11-dchu-vga-nv-31.0.15.3652_g.zip?v=0d4eb6fd325cbd2097938b8185ca3f83 (download the archive, unzip it into a separate folder and run it from the folder setup.exe on behalf of the administrator). After installation, restart the laptop. Next, download the DirectX package.: https://www.microsoft.com/en-us/download/details.aspx?id=8109 and run it for unpacking. During the unpacking process, specify a separate non-system folder to unpack to. When finished, open the distribution folder and run DXSETUP.exe on behalf of the Administrator. After installation, restart the laptop. Also, add the folder and the game to the Defender exceptions.

Márcia Carvalho 5 Reputation points

2026-02-28T12:07:18.01+00:00

Thanks, just finished doing all of that. Now we wait to see if the issue is fixed for now.
Márcia Carvalho 5 Reputation points

2026-03-04T22:02:26.53+00:00

I did all of that and still getting BSODs, got another "kernel security check failure" today and my laptop also did a loud buzzing noise, which is something that doesn't usually happen in other BSODs

Link to dump: https://www.mediafire.com/file/sdd9p4smuui7ovo/030426-10562-01.dmp/file
Alexandr S 104.4K Reputation points Independent Advisor

2026-03-04T23:53:40.09+00:00

Post a screenshot of the winver command window here.
Márcia Carvalho 5 Reputation points

2026-03-05T13:18:26.9933333+00:00

You mean this, right?
Alexandr S 104.4K Reputation points Independent Advisor

2026-03-05T14:08:47.8033333+00:00

Yes, that's it. It's very strange... There is a general failure of the nt OS kernel in the dump (ntkrnlmp.exe ), but for some reason his version mark is different (26100.7920). Run PorerShell (or Terminal) as an administrator and run the commands in order:

Dism /Online /Cleanup-Image /RestoreHealth

sfc /scannow

Just be sure to wait for the first command to finish before running the second one! Show the result of executing commands with a screenshot.
Márcia Carvalho 5 Reputation points

2026-03-05T14:28:32.5933333+00:00
Márcia Carvalho 5 Reputation points

2026-03-05T18:20:38.5766667+00:00

Got a new BSOD code that I haven't seen before "IRQL not less or equal"

Dump: https://www.mediafire.com/file/lxsaa5k4gyg7pex/030526-10187-01.dmp/file
Hudson 30 Reputation points

2026-03-05T20:02:55.3466667+00:00

Hey, I saw this conversation was posted over a month ago and that it STILL hasn't been solved,

So I’ve been looking through all the screenshots and BSOD errors, and honestly this doesn’t look like malware at all.

The crashes are ALL over the place: memory errors, page faults, kernel security check failures, random 0xc0000005 exceptions, different drivers crashing, Unity games dying, browsers crashing, etc. When EVERYTHING is breaking in different ways, that usually means something is wrong with the hardware, not a virus.

Stuff like this usually happens when the RAM is going bad, the SSD has bad sectors, the GPU/VRAM is unstable, or the laptop’s memory controller is freaking out. A virus wouldn’t cause this many totally different BSODs, especially after a clean reinstall.

The next steps should probably be hardware tests, not more driver guessing: Run MemTest86 (let it do 4 full passes) Run chkdsk /r on the SSD Check the SSD’s SMART health with CrystalDiskInfo Make sure the laptop isn’t overheating

If any of those fail, that’s the real problem. If they all pass, THEN it makes sense to mess with drivers again. But right now, this looks way more like a hardware issue than malware or random apps causing it.
Hudson 30 Reputation points

2026-03-05T20:52:23.59+00:00

Also, I was double-checking for anything I may have missed in the past messages, and I realized that with the fact that there's Errors in SO many different places, there's an INSANELY good chance that this is a Motherboard Issue, because what basically acts like a translator/messenger between ALL the different Hardware Components?? Exactly. The Motherboard.

There's also a slight chance that this is a CPU memory controller failure, but we'll deal with that when we cross that bridge. (sorry, I'm doing the best I can to help, I'm only 13 (8th Grade), lol and I'm trying to prepare myself for this type of stuff, because I wanna be a Computer Engineer or PC Repair Tech when I grow up.)
Márcia Carvalho 5 Reputation points

2026-03-05T22:01:53.1266667+00:00

Thank you! I'll try that tomorrow and I'll likely send my laptop to a tech repair store again because, yeah, considering the variety of crashes and the fact it has been happening after hard resetting 3 times, it seems like a hardware issue at this point.
Alexandr S 104.4K Reputation points Independent Advisor

2026-03-06T00:34:59.0366667+00:00

Yes, it's sad, but it really can be hardware problems, as I noticed Hudson.
Márcia Carvalho 5 Reputation points

2026-03-06T18:46:00.7866667+00:00

I just finished memtest and it said "pass", with 0 errors at all
Márcia Carvalho 5 Reputation points

2026-03-07T15:46:47.53+00:00
I ran the check disk command as well and the event viewer says the following:

"Checking file system on C:

The type of the file system is NTFS.

A disk check has been scheduled.

Windows will now check the disk.

Stage 1: Examining basic file system structure ...

964096 file records processed.

File verification completed.

Phase duration (File record verification): 4.05 seconds.

17653 large file records processed.

Phase duration (Orphan file record recovery): 7.74 milliseconds.

0 bad file records processed.

Phase duration (Bad file record checking): 1.85 milliseconds.

Stage 2: Examining file name linkage ...

265 reparse records processed.

1074810 index entries processed.

Index verification completed.

Phase duration (Index verification): 6.46 seconds.

0 unindexed files scanned.

Phase duration (Orphan reconnection): 812.16 milliseconds.

0 unindexed files recovered to lost and found.

Phase duration (Orphan recovery to lost and found): 5.19 milliseconds.

265 reparse records processed.

Phase duration (Reparse point and Object ID verification): 8.09 milliseconds.

Stage 3: Examining security descriptors ...

Cleaning up 7 unused index entries from index $SII of file 0x9.

Cleaning up 7 unused index entries from index $SDH of file 0x9.

Cleaning up 7 unused security descriptors.

Security descriptor verification completed.

Phase duration (Security descriptor verification): 18.58 milliseconds.

55358 data files processed.

Phase duration (Data attribute verification): 1.89 milliseconds.

CHKDSK is verifying Usn Journal...

36091712 USN bytes processed.

Usn Journal verification completed.

Phase duration (USN journal verification): 144.56 milliseconds.

Stage 4: Looking for bad clusters in user file data ...

964080 files processed.

File data verification completed.

Phase duration (User file recovery): 5.83 minutes.

Stage 5: Looking for bad, free clusters ...

96919518 free clusters processed.

Free space verification is complete.

Phase duration (Free space recovery): 58.52 seconds.

Windows has scanned the file system and found no problems.

No further action is required.

499123199 KB total disk space.

110221448 KB in 177217 files.

136436 KB in 55359 indexes. 0 KB in bad sectors. ``` 1087243 KB in use by the system.

65536 KB occupied by the log file.

4096 bytes in each allocation unit.

96919518 allocation units available on disk. Total duration: 7.00 minutes (420236 ms). Internal Info: 00 b6 0e 00 4f 8c 03 00 bd b9 06 00 00 00 00 00 ....O........... 67 00 00 00 a2 00 00 00 00 00 00 00 00 00 00 00 g..............."

Answer 2

Alexandr S 104.4K Independent Advisor

Quote: "Regarding Project, Visio and Office, my Windows 11 OS was recently installed by a professional technician on a tech repair store, so I'm assuming that he added those programs because I didn't add them myself, nor have I ever used them"

But this is very bad... It turns out that the main cause of the BSOD is the "reaction" of the OS kernel to the illegal activation of office applications and the OS itself. In this case, only a clean installation of licensed Windows from the installation media from under the BIOS will help solve the problem, with the mandatory deletion of all partitions on the system hard disk. Please specify, do you have a license for Windows 10 or 11?

Márcia Carvalho 5 Reputation points

2026-02-04T10:50:40.0233333+00:00

The thing is that my laptop was already BSODing before I took it to the repair shop, and when the tech did a hard reset and reinstalled Windows 11, the BSODs kept happening again. And my Windows 11 is in fact activated with a digital license

Also, another piece of information for extra context is that some Unity games such as Idle Slayer and Megabonk regularly crash and give me the Unity error exception code 0xc0000005. Could this be related to the same issue that's causing the BSODs?
Márcia Carvalho 5 Reputation points

2026-02-04T13:42:47.2333333+00:00

I got a notification saying that I have an answer to this comment but don't see it, I get error 404. If you sent a response, could you please send it again?

Answer 3

Alexandr S 104.4K Independent Advisor

Disable (not delete, but disable) all tasks in the Task Scheduler-Scheduler Library.
Remove the Vivaldi and Brave browsers.
If you "accelerated" the laptop through the program Intel(R) Extreme Tuning Utility, then run the program and cancel the acceleration.

After completing 1-3, restart the laptop and watch it work.

As mentioned earlier, one of the reasons for kernel failures is the influence of unlicensed software. In this case, there are doubts about Project, Visio and Office. Please specify how these products were obtained and how their activation was performed.

Márcia Carvalho 5 Reputation points

2026-02-03T22:18:16.3866667+00:00

Thanks, I just disabled all tasks and uninstalled Vivaldi and Brave since I'm using Ecosia instead. I didn't mess with anything in Intel XTU, I have the default settings. But as I said, sometimes I managed to go like 4 days straight without any BSODs and other times I got multiple BSODs per day, so if it works fine today and tomorrow, I'm not sure if that's enough to jump to the conclusion that the BSODs stopped for good

Regarding Project, Visio and Office, my Windows 11 OS was recently installed by a professional technician on a tech repair store, so I'm assuming that he added those programs because I didn't add them myself, nor have I ever used them

Answer 4

Hello, Márcia Carvalho.

In dumps:

Driver failure GenuineIntel.sys when running Intel(R) Innovation Platform Framework. Access to protected memory areas is prohibited. Probably due to driver corruption (WARNING: Unable to verify timestamp for ipf_lf.sys ).
OS kernel failure (nt/ntkrnlmp.exe ) caused by Malwarebytes Anti-Malware. It is most likely caused by an unlicensed software conflict (the message "FAILURE_BUCKET_ID: AV_nt!ExpHostBootLicensingData__PERF__").
The OS kernel (nt/ntkrnlmp.exe) crashes due to an error in the Windows Modules Installer Worker, which is responsible for installing updates and system components. Possible causes are damage or modification of the kernel due to the influence of malware.
Hardware (not software) failures in RAM caused by the operation of a third-party Ecosia application/browser. Probably caused by errors in the browser code made by the developers.
Failures in the operation of a critical OS process (appid.sys ), which is responsible for the security policies of executable files and DLL files. The crash was caused by the Vivaldi browser, which was "trying to access" forbidden areas of the system memory. The likely reason is the influence of malware.

+++++++++

Based on all this, there is every reason to believe that the PC is heavily infected with viruses, as well as malware installed and used.

Perform the scan with the Offline Defender. To do this, press the keyboard shortcut Win+R, enter the command

windowsdefender://wdoscan/

and click Ok. In the window that opens, allow scanning. The PC will reboot and the check will be performed. Write about the results. Also - post screenshots here.:

Task Scheduler windows-A scheduler library with a list of tasks.
The "Startup" tabs from the Task Manager with a list of autorun items.
Windows Control Panel-Programs and components with a list of all installed programs.

Márcia Carvalho 5 Reputation points

2026-02-03T21:43:40.0966667+00:00

I ran the scan and don't know where to find the results, but I've posted screenshots of the rest.

EDIT: Got a "Video_Memory_Management_Internal" BSOD shortly after posting this comment

Answer 5

To address the BSOD (Blue Screen of Death) error with bug check code 0x0000003b (System Service Exception) on your Windows laptop, you can follow these troubleshooting steps:

Remove or Update Drivers: Since the error may be related to device drivers, check for any recently added drivers or system services. Remove or update them if necessary. You can do this through the Device Manager by looking for devices marked with an exclamation point (!).
Check for Faulty Devices: Open Windows Device Manager and check for any devices that may be causing issues. Review the event logs displayed in the driver properties for any faulting drivers and update them accordingly.
Analyze Event Viewer Logs: Since you have already checked the Event Viewer, continue to monitor it for any additional error messages that might help pinpoint the device or driver causing the BSOD.
Run Windows Memory Diagnostics: Since memory-related errors can also cause BSODs, run the Windows Memory Diagnostics tool to test your RAM. You can access this by searching for "Memory" in the Control Panel and selecting "Diagnose your computer's memory problems."
Check for Software Conflicts: Ensure that all your software, especially security software, is up to date. Sometimes, conflicts between software can lead to system instability.
Use Safe Mode: If the issue persists, boot into Safe Mode to see if the problem occurs there. This can help determine if the issue is related to third-party drivers or services.
Perform a System File Check: Use the System File Checker tool to repair any missing or corrupted system files. You can run this by executing the command SFC /scannow in the Command Prompt with administrative privileges.
Check for Windows Updates: Make sure your Windows operating system is fully updated, as updates can often resolve underlying issues.
Consider Hardware Issues: If none of the above steps resolve the issue, consider running hardware diagnostics provided by your laptop manufacturer to check for any hardware failures.

By following these steps, you should be able to identify and potentially resolve the cause of the BSOD errors you're experiencing. If the problem continues, you may want to consult with a professional for further assistance.

References:

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How to fix BSODs from bugcheck 0x0000003b on my Windows laptop?

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