How to fix my account that keeps on sending draft emails

Question

Hi my email address is <removed PII>@hotmail.co.uk ,

There is suspicious activity on my account and I can't receive and send emails due to this.

I have signed out all devices but the draft folder keeps on creating emails.

Can you either suspend my account, because someone has hacked into my account.

Answer 1

If you are experiencing suspicious activity on your Hotmail account, such as draft emails being created without your consent, it is crucial to take immediate action to secure your account. Here are some steps you can follow:

1. Change Your Password: Immediately change your password to a strong and unique one. Ensure it includes a mix of upper and lower case letters, numbers, and special characters.
2. Enable Multi-Factor Authentication (MFA): Setting up MFA can provide an additional layer of security, making it harder for unauthorized users to access your account. This can help prevent further suspicious activity.
3. Check Account Activity: Review your recent account activity to identify any unauthorized access. Look for any unfamiliar devices or locations that have accessed your account.
4. Remove Suspicious Rules: If there are any suspicious inbox rules set up that could be forwarding emails or creating drafts, remove them. You can do this through Outlook's settings or by using MFCMAPI if necessary.
5. Report the Issue: If the problem persists, consider reporting the issue to Microsoft support for further assistance. They can help you investigate the suspicious activity and secure your account.
6. Consider Account Suspension: If you believe your account is compromised and you cannot regain control, you may want to request that Microsoft suspend your account temporarily until the issue is resolved.

Taking these steps should help you regain control of your account and prevent further unauthorized activity.

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References:

• Respond to a compromised cloud email account
• Secure and Restore Email Function to a Compromised Microsoft 365 Mail Enabled Account

Answer 2

1. Consider Account Suspension: If you believe your account is compromised and you cannot regain control, you may want to request that Microsoft suspend your account temporarily until the issue is resolved. - how do I do this?

Answer 3

Hi there,

Important Note: Please be aware that this is a public user-to-user community forum. None of us here work for Microsoft, and we do not have access to your account details, nor can we suspend or block accounts. For your safety, please do not post your full email address in public posts, as it is visible to everyone.

• Can you check your Microsoft Account Privacy/Consent page and see if there are apps or services you do not recognize?
• If it's in order, check Settings (Gear icon) > Mail > Rules and Settings > Mail > Forwarding in outlook mail to check if you see anything suspicious there as well.
• Make sure you have MFA setup on your account.

If you still cannot stop the activity and need the account suspended or recovered by Microsoft directly, you must contact the official support team (we cannot do this for you):

1. Go to https://support.microsoft.com/en-us/home/contact
2. Type "Hacked Account" and click "Get Help".
3. Scroll down and click "Contact Support" (bottom of the page).
4. Choose "Other Products" and "Manage Account Security".
5. Chat with a support agent in your web browser.

I hope this helps you lock the intruder out. Stay safe!