Why is my bank account still charged if for a subscription that i have already cancelled in November 2025?

Question

I have been charged monthly subscriptions even thought I have already cancelled the only subscription on my account in November 2025. In my country it is triple the amount to pay for a subscription. That's a whole other bill so I decided to cancel it but after Nov i am still charged. Please help. I'm also not sure if i just delete this account it might still charge me monthly subscription evem after deletion. Please help

Answer 1

If you have canceled your Microsoft 365 subscription but are still being charged, there could be a few reasons for this. It's important to ensure that the cancellation was processed correctly. Here are some steps you can take:

1. Check Your Subscription Status: Log into your Microsoft account and verify that your subscription is indeed marked as canceled. You can do this by visiting the services page at https://account.microsoft.com/services.
2. Recurring Billing: If recurring billing was not turned off before cancellation, charges might still occur. Make sure to disable any recurring billing options if they are still active.
3. Contact Support: If everything appears to be canceled but you are still being charged, it’s best to contact Microsoft Billing Support for assistance. They can help you resolve any issues related to billing and confirm the status of your subscription.
4. Account Deletion: Deleting your account may not stop the charges if there are pending transactions or if the cancellation was not processed correctly. It’s advisable to resolve the billing issue before considering account deletion.

For detailed instructions on how to cancel your subscription and manage billing, you can refer to the Microsoft support articles.

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References:

• cancel subscription - Microsoft Q&A
• Why am I getting billed for Microsoft 365 after I activate the benefit?

Answer 2

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access. For your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent