I can not open PDF files on my pc

Question

I have Microsoft 365 and I am not able to open PDF files.

Answer 1

Hi, I'm Rodrigo and I will help you.
By default, on Windows PCs, the PDF files open on Microsoft Edge browser, unless you change the default app.
What happens when you try to open the PDF file?

Answer 2

If you are unable to open PDF files on your PC with Microsoft 365, it's important to note that Microsoft Word is not the native application for viewing PDF files. PDF is primarily designed for use with Adobe Acrobat Reader or similar PDF viewers. Here are a few steps you can take to troubleshoot the issue:

1. Use Adobe Acrobat Reader: For the best compatibility and viewing accuracy, consider downloading and using Adobe Acrobat Reader to open your PDF files.
2. Check File Associations: Ensure that your PDF files are associated with a PDF viewer. You can do this by right-clicking on a PDF file, selecting "Open with," and choosing your preferred PDF viewer.
3. File Corruption: If the PDF files are not opening, they may be corrupted. Try opening different PDF files to see if the issue persists.
4. Reinstall PDF Viewer: If you are using a specific PDF viewer, consider uninstalling and reinstalling it to resolve any potential issues.

Following these steps should help you resolve the issue with opening PDF files on your PC.

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References:

• Why do I get an error when I try to view PDF documents in Microsoft 365 for the web?
• Microsoft 365 issue opening .pdf