Log on is failing 365 premium

Question

I can not log into my 365 premium account. Log on denied. I need to find my invoices for payed Microsoft.

Answer 1

If you are having trouble logging into your Microsoft 365 Premium account, it could be due to several reasons such as an incorrect username or password, or your account may be blocked. Here are some steps you can take to resolve the issue:

1. Check your username: Ensure you are entering the correct Office 365 user ID, which is your user principal name (UPN), for example, ******@contoso.com.
2. Password issues: If your password has expired, you will need to contact your administrator to reset it.
3. Account activation: Make sure your account is activated. You can do this by signing into the Office 365 portal for the first time using your temporary password and then creating a new password.
4. Blocked account: If your Microsoft logon account is blocked, wait for about 15 minutes and try logging in again. If the issue persists, your administrator may need to reset your password.

To find your invoices for paid Microsoft services, you can view your bill or invoice by going to the Microsoft 365 admin center. Here are the steps:

1. Go to the Microsoft 365 admin center.
2. If using the Simplified view, select Products, then select View invoices. If using the Dashboard view, go to Billing > Bills & payments.
3. Select an invoice from the list to view the details online. You can also download the invoice as a PDF if needed.

If you continue to experience issues, consider reaching out to Microsoft support for further assistance.

Answer 2

Hello Mette Lange,

Thank you for posting on Microsoft Q&A forum

I understand that you want to find your invoices for paid Microsoft, but you can't log in to your account.

Can you describe more detail what happen when you try to log in?

In the meantime, here is what you can do:

Make sure your username and password is correct when you log in

If you forgotten your password, please refer to this site for reset:

https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

If you need further assistance about your log in issue, here also how you can contact Microsoft support:

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window.