Fix my hotmail.com account so I can get emails

Question

Can’t receive emails after I was hacked last week. I can send out emails but not receive since 1/27

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

To resolve the issue of not receiving emails after your Hotmail account was hacked, you can follow these steps:

1. Check for Rules: Log into your Outlook account and check for any suspicious rules that may have been created by the hacker. Go to Settings → Mail → Rules and delete any rules that you did not set up yourself.
2. Verify Forwarding Settings: Ensure that there are no unknown forwarding addresses set up that could be diverting your emails. Check this under Mail → Forwarding in your account settings.
3. Sign Out Everywhere: Use the "Sign out everywhere" option in your Microsoft account security settings to disconnect all active sessions. This can help prevent further unauthorized access.
4. Review App Permissions: Go to Manage App Permissions and revoke access to any apps that you do not recognize, as hackers often use these to maintain access to your account.
5. Change Your Password: Reset your password to a strong, unique one. Make sure to enable two-factor authentication (2FA) for added security.
6. Monitor Account Activity: After regaining access, monitor your account for any suspicious activity and inform your contacts about the potential compromise.

If you continue to have issues, consider reaching out to Microsoft Support for further assistance.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• I have seen great advice for deleting the idtienphuoc1 Rule but none for stopping it from re-adding itself - Microsoft Q&A