I have been given admin rights to another organization; how do I access and manage this other organization

Question

How do I access another organization's Exchange admin I have been given (allegedly) access to manage? I can see it on my "Organizations" tab, but the only option is to Leave that organization - nothing indicates I can manage the account.

Answer 1

Hi James Hawley

Thank you for reaching out to Microsoft Q&A Forum and sharing your experience.

Seeing another tenant listed under Organizations does not automatically mean you have administrative access to manage it. That view typically appears when you are associated with the tenant as a guest user, and in that scenario the only available action is Leave organization.

To manage another organization’s Exchange Admin Center or other Microsoft 365 admin portals, you must be assigned an administrator role (such as Global Administrator or Exchange Administrator) within that tenant.

You must sign in directly to that tenant, either by using an account created in that tenant, or being granted admin roles to your account and explicitly switching to the tenant via the Microsoft 365 admin center tenant switcher.

If you were “allegedly” given admin access but cannot access any admin centers, it usually means the required admin role has not been assigned, or the assignment has not completed successfully.

I recommend confirming with the other organization’s existing Global Administrator that your account has been granted the appropriate admin role, and the role assignment is visible in Users > Active users in their tenant.

Once properly assigned, you should see and be able to open the relevant admin portals. You must sign in using an account that has an administrator role in that tenant. For reference:

• Microsoft 365 admin center - Overview
• Exchange admin center in Exchange Online

Hope this helps clarify the behavior.

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