Unable to access my corporate employee

Question

Hello Microsoft Support Team,

I previously registered my Microsoft Learn account using my corporate email address (now inactive, as I have left the company). This account contains several important certifications that I would like to retain access to.

Since I no longer have access to my corporate email, I kindly request your assistance in transferring my Microsoft Learn profile and certifications to my personal Microsoft account.

Details:

• Former corporate email: ******@tcs.com
• Personal Microsoft account email: ******@outlook.com

Please guide me through the process of recovering or migrating my certifications so I can continue to access them.

Thank you for your support.

Best regards, Shashi Ranjan Kumar

Answer 1

You should have added your personal email account to your Learn profile https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile before you left your employer as there it is not possible to transfer certifications between Learn profiles. Learn profiles are self-managed.