Printer partly stopped connecting, cant ping the computer only from one computer

Question

We have a small home network. About 7 computers. One Windows 11 computer lost partial connection the the Canon G7020 printer scanner. It can scan, but not print. The Printer indicates it is offline. I tried a few things like restarting the Print Spool, but no avail. So I tried to reinstall the printer drivers. Something is blocking the install. I have turned off Malware Bytes and the Windows Defender Firewall. No printer found. It happens when the printer software is searching for printers on the network (we have only one). It does not matter if I try a wifi install or LAN. I cannot ping the printer from this computer. From other computers, yes.

Any thoughts?

Answer 1

Check Network Connection: Access to internet no problem.

Verify Printer Status: Printer is on and usable form other computers.

Restart Devices: Restarted a few times. I have also rebooted the entire network.

Check Printer Properties: yes default

Troubleshooter sends me a "Get Help" screen that searches for articles but comes up empty

Reinstall printer driver, that is part of the problem. I can't

Firewall settings / Antimalware: Both off.

Network config. It see computers and other computers sees it.

Automated response was not helpful, but a good idea.

Answer 2

It sounds like you're experiencing a network connectivity issue between the specific Windows 11 computer and the Canon G7020 printer. Here are some steps you can take to troubleshoot the problem:

1. Check Network Connection: Since you mentioned that you cannot ping the printer from this specific computer, ensure that the computer is connected to the same network as the printer. You can check your network settings to confirm this.
2. Verify Printer Status: Make sure that the printer is powered on and connected properly to the network. Check the printer's display for any error messages that might indicate a problem.
3. Restart Devices: Restart both the printer and the Windows 11 computer. Sometimes, a simple reboot can resolve connectivity issues.
4. Check Printer Properties: On the Windows 11 computer, right-click the printer icon in the Devices and Printers section and select Properties. Ensure that the printer is set as the default printer and that it is not in an offline state.
5. Run the Printer Troubleshooter: Utilize the built-in printer troubleshooter in Windows. Go to Settings > System > Troubleshoot > Other troubleshooters, and then select Run next to Printer.
6. Reinstall Printer Driver: Since you mentioned issues with reinstalling the printer drivers, ensure that you are using the latest drivers from Canon's website. If the installation is blocked, check for any software that might be interfering, such as security software or network settings.
7. Check Firewall Settings: Even though you turned off Malware Bytes and Windows Defender Firewall, ensure that there are no other firewall settings or network configurations that might be blocking the connection.
8. Network Configuration: If possible, try connecting the printer to the computer using a USB cable temporarily to see if it can communicate that way. This can help isolate whether the issue is with the network or the printer itself.

If these steps do not resolve the issue, consider checking the router settings or consulting the printer's manual for further troubleshooting steps specific to your model.

---

References:

• Printer isn't responding
• Troubleshoot known issues for printing