how do i get my outlook to receive e-mails

Question

how do i get my outlook to receive e-mails

James Massa 5

My outlook has stopped receiving e-mails as of yesterday's update

3 answers

Your answer

Answer 1

patricia harrison 5

my email was hacked three days ago. i have followed all instructions including signing out of everywhere. i can now no longer RECEIVE emails on ipad or iphone. My account and password are all ok. How do i get my emails back urgently

Killian-N 8,870 Reputation points Microsoft External Staff Moderator

2026-02-06T22:27:39.6533333+00:00
Hi @patricia harrison,

Thank you for sharing this, and I’m really sorry you’re dealing with this situation. I understand how stressful and urgent it is, especially after having your account compromised.

1/ Check for malicious inbox rules (very important)

Sign in to Outlook on the web (not the iPhone/iPad app), then go to Settings > Mail > Rules Delete any rules you don’t recognize, especially ones that move, delete, or forward mail automatically.

2/ Check forwarding and blocked senders

Still in Outlook on the web, go to: Settings > Mail > Forwarding > make sure forwarding is off

Settings > Mail > Junk email > review the Blocked senders list and remove anything suspicious.

3/ Re‑add the account on iPhone and iPad

On each device:

Go to Settings > Mail > Accounts

Remove the affected email account

Restart the device

Add the account back again and allow it to fully sync

This step is important because security changes after a hack can invalidate the existing mobile sync connection.

4/ Confirm mail is arriving in Outlook on the web

If new emails are visible in Outlook on the web but not on iOS, the issue is device sync–related and usually resolves after re‑adding the account. If emails are not arriving at all, then the mailbox itself is still being affected.

5/ If emails still do not arrive

Because this is a compromised account and you need access urgently, the next step is to contact Microsoft Support or your organization’s IT administrator (if this is a work account) so they can:

Run a mailbox‑level check

Confirm mail delivery is not blocked

Remove any hidden or server‑side restrictions left by the attacker

You can create a support ticket by sign in to the Microsoft 365 Admin Center following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn to raise a support ticket from admin center or calling the phone support to contact Microsoft Support: Customer service phone numbers - Microsoft Support. If you don't have admin privileges, you can ask your IT administrator to open a support ticket on your behalf.

Alternatively, you can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.

Note: As a community moderator, I ask for your understanding that my access to internal development details is limited. My main task is to guide users to the appropriate resources and support channels. Although I have no influence on product design decisions and have limited insight into internal developments, I'll continue to do my best to support you as much as I can.

I hope this information helps move things forward, thank you again for your patience and for taking the time to contribute to the forum.

Wishing you all the best.

Answer 2

Hi @James Massa,

Thank you for posting your question in the Microsoft Q&A forum.

I’m sorry to hear that the recent update has disrupted your mail flow. I know how inconvenient it can be when new emails suddenly stop appearing, especially when you rely on Outlook for day‑to‑day communication. The good news is that, in classic Outlook for Windows, this type of behavior is often related to a connection state or a sync setting that can usually be corrected with a few checks.

To help me better understand what’s happening and guide you more effectively, could you please confirm the following:

Do you see the missing emails when you sign in to Outlook on the web?
What type of account are you using in Outlook (for example, Outlook.com/Hotmail, Gmail via IMAP, a POP account or work/school account)?

In the meantime, I recommend trying the steps below, starting with the simplest and most common causes:

1/ Make sure the Inbox isn’t filtered:

Check all folders (Inbox, Junk Email, Deleted Items, Archive) and ensure your inbox filter is set to All (not "Unread" or another filter).

Check Focused / Other tab (if Focused Inbox is enabled), emails may land in Other. You can also temporarily turn Focused Inbox off to test.

2/ Test Outlook in Safe Mode to rules out add-ins:

Press Win + R and type: Outlook.exe /safe then press OK

If Inbox appears in Safe Mode, an add-in is the likely the cause. In that case, disable add-ins in normal mode and re-enable them one by one.

3/ Check Work Offline mode:

If Outlook is offline, it may not show/sync your latest mail. In Outlook app, go to Send/Receive tab at the top > make sure Work Offline is not enabled

User's image

4/ Repair the Outlook data file (if you use PST/POP or local data)

If your account uses a .pst file (common with POP accounts), repair it with Microsoft’s Inbox Repair Tool (SCANPST.EXE). You can see this official guide: Repair Outlook Data Files (.pst and .ost) - Microsoft Support

I hope these steps are helpful. Please try them and let me know how it goes. If the issue continues, please reach out again and let me know and we can work together to get this resolved.

Thank you for your patience and understanding and I look forward to continuing the conversation.

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Killian-N 8,870 Reputation points Microsoft External Staff Moderator

2026-02-05T22:36:29.29+00:00

Hi @James Massa,

I hope everything is going well on your end.

I am following up on the support thread that has been discussed and wanted to check whether the information shared in my previous response helped address the issue you were experiencing.

If you are still encountering any issues or have additional questions, please feel free to reach out at any time. I would be happy to assist further as needed.

Additionally, ensuring that everything is functioning as expected and that your experience remains smooth is a top priority.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon. Warm regards,

Answer 3

If your Outlook has stopped receiving emails after an update, there are a few troubleshooting steps you can take:

Check Your Internet Connection: Ensure that you have a stable internet connection.
Restart Outlook: Sometimes, simply closing and reopening Outlook can resolve temporary issues.
Check Send/Receive Settings: Make sure that your Send/Receive settings are configured correctly. You can create a new Send/Receive group if necessary:
- For Outlook 2010 and later, go to File > Options > Advanced > Send/Receive. From there, you can create a new group and adjust the settings.
Repair Office Installation: If the issue persists, consider repairing your Office installation. You can do this by going to Control Panel > Programs > Programs and Features, selecting your Office installation, and choosing the Repair option.
Update Outlook: Ensure that your Outlook is updated to the latest version. You can check for updates under File > Office Account > Update Options.
Check for Rules: Sometimes, rules can divert emails to different folders. Check your rules to ensure that emails are not being redirected.

If these steps do not resolve the issue, you may need to create a new Outlook profile to ensure that your settings are correct and that there are no corruptions in your current profile.

References:

patricia harrison 5 Reputation points

2026-02-06T18:40:47.5+00:00

i have checked all the above and still no mail

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how do i get my outlook to receive e-mails

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