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How Do I Request Windows 11 Upgrade Purchase From MS Store

BRUCE CARR 0 Reputation points
2026-02-04T22:51:20.29+00:00

How do I request a refund for a Windows 11 Pro upgrade purchase via the MS Store? I am not able to phsically download or install the upgrade on my system.

Windows for home | Windows 11 | Microsoft Store
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  1. Estrella721 33,915 Reputation points Independent Advisor
    2026-02-04T23:30:21.43+00:00

    Hi,

    Before considering your refund request, please first try troubleshooting the activation issue related to upgrading to Windows 11 Pro. Does your computer meet all the system requirements for Windows 11?

    If yes, please try the troubleshooting steps below to fix the upgrade issue:

    Disconnect from the internet

    Go to Settings > System > Activation. Click "Change product key," enter "VK7JG-NPHTM-C97JM-9MPGT-3V66T," and hit activate.

    Reconnect to the internet and make sure you’re signed in with the Microsoft account you used for the purchase.

    Restart your computer and check.

    If you still want a refund or if your computer does not meet the requirements, try reaching out to Microsoft Support to see if they can consider a refund.

    Click this link: https://support.microsoft.com/contactus/

    Sign in to your Microsoft account.

    Select Windows > Click 'Get home support'.

    Type "Chat with an agent" from the text field and press Enter.

    Click "Contact support" at the bottom.

    Select the product you need help with.

    Follow the prompts to connect with a live agent.

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  2. Q&A Assist
    2026-02-04T22:51:28.6333333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To request a refund for a Windows 11 Pro upgrade purchase via the Microsoft Store, you will need to contact Microsoft support directly. Here are the steps you can follow:

    1. Visit the Microsoft support website.
    2. Sign in with your Microsoft account.
    3. Select the product you need help with (in this case, Windows 11 Pro).
    4. Look for options related to billing and payment updates.
    5. Follow the prompts to contact support, where you can explain your situation and request a refund.

    It's important to note that refunds are typically processed through customer support, and you may need to provide details about your purchase and the issues you encountered with downloading or installing the upgrade.

    References:

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