Microsoft sign on so that I can obtain the bit locker 48 pin recovery key?

Question

I cannot log into my Microsoft account. I cannot log into my laptop and try to change my pin number and I also need to.Microsoft sign on so that I can obtain the bit locker 48 pin recovery key?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Is the Microsoft account linked to your BitLocker recovery key blocked, or do you no longer have access to that account?

What is the exact error message you receive when you try to sign in with your Microsoft account here:

https://account.microsoft.com/devices/recoverykey

Note: If you are unable to sign in and locate the BitLocker recovery key, you will not be able to bypass the BitLocker encryption on your drive. In that case, you will need to create a Windows 11 bootable USB installation media and reinstall Windows, which will completely wipe all the data on your hard drive.

Windows 11 Clean Installation Process-

https://www.microsoft.com/en-us/windowsinsider/cleaninstall

Answer 2

To obtain the BitLocker recovery key, you need to sign in to your Microsoft account or the Intune Company Portal. If you are unable to log into your Microsoft account, you can try accessing the recovery key through the following methods:

1. Using the Company Portal: If your device is enrolled and managed by your organization, you can retrieve the recovery key from the Company Portal website or app. Here are the steps:
   • Sign in to the Company Portal website.
   • Go to Devices.
   • Select the PC you're locked out of.
   • Click on Get recovery key and then Show recovery key.
   • Write down or copy the recovery key displayed.
2. Microsoft Entra ID: If your recovery keys are stored in Microsoft Entra ID, you can access them by signing in to https://myaccount.microsoft.com and navigating to the Devices tab to select your Windows device and view the BitLocker keys.

If you still cannot access your account or the recovery key, you may need to contact your IT support for assistance.

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References:

• Get recovery key for Windows
• BitLocker recovery process