i m not able to see anythng in my microsoft learn profile

Question

Header 1Header 2Cell 1 i have completed my az-104 certification todayCell 2Cell 3 also received confirmation of passing, but when trying to access profile its showing blankCell 4

Moved from Microsoft Edge | Other | Windows 11

Answer 1

If you are unable to see anything in your Microsoft Learn profile after completing your AZ-104 certification, there are a few steps you can take to troubleshoot the issue:

1. Confirm Your Login Account: Ensure that you are signing in to the correct Microsoft Learn profile. If you have multiple accounts, you might be logged into the wrong one. Check if you have created multiple profiles under different login accounts.
2. Check for Credential Requirements: Make sure that you have met all the requirements for the certification and that it should appear in your profile. Sometimes, there may be a delay in updating your profile after passing an exam.
3. Contact Support: If the issue persists, you may need to contact Microsoft Credentials Support for assistance. They can help verify your account and check your course history in detail. You can reach them through the support portal after signing in with the Microsoft account used for your certification exam.
4. Check for Confirmation Email: Look for the confirmation email you received after passing the exam. This email is sent to the contact email listed in your Learn profile, which may not be the same as your login account.

If you follow these steps and still encounter issues, reaching out to support will be the best course of action to resolve the problem.

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References:

• Missing Exams or Certifications
• Accessing your Learn profile

Answer 2

contact support

Answer 3

This seems to be a bug/server issue. Not all profiles are affected though. I informed the higher ups. Hope they'll fix it soon....