why does my Microsoft office 2024 says "no license found"?

Question

When I log into my Microsoft home 2024 I input my email address but it says "no license found". I don't have any other Microsoft account and I am using the same email address that I used when I purchased Microsoft home 2024

Answer 1

Open Word.

Log out of Office at the top of Word, then restart your Mac computer.

Log back into Office and check if your licence is then recognised correctly.

If not, log into your Microsoft account on this link, do you find your Office licence listed correctly on your account there.

https://account.microsoft.com/services/

Answer 2

If your Microsoft Office 2024 is showing "no license found," it could be due to a few reasons:

1. Account Verification: Ensure that you are logging in with the exact Microsoft account that you used to purchase Office Home 2024. If you have multiple accounts, double-check that you are using the correct one.
2. License Activation: Sometimes, the license may not be properly activated. You can try signing out of your Microsoft account and signing back in to refresh the license status.
3. Installation Issues: If you have installed a different version of Office (like a trial or a different product), it might cause conflicts. Make sure to uninstall any other versions of Office before reinstalling Office Home 2024.
4. Technical Glitches: Occasionally, there may be temporary issues with Microsoft's servers or your internet connection. Waiting a bit and trying again can sometimes resolve the issue.

If these steps do not resolve the problem, consider reaching out to Microsoft support for further assistance.

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References:

• Microsoft 365 Apps activation error: "The products we found in your account can't be used to activate"
• Microsoft 365 Apps activation error: "You currently have not been assigned an office license that includes the Office desktop apps"