Case Number: [Moderator Note: Personal Info Removed] I have been charged again and no refund as promised!

Question

Case Number: [Moderator Note: Personal Info Removed]. I have been charged again and no refund as promised!

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Gillian Roulstone,

Thank you for reaching out. I’m really sorry to hear that you’ve been charged again and that the refund you were promised has not been processed yet. I understand how frustrating and concerning this situation is.

Issues related to duplicate charges, refunds, and billing can only be reviewed and resolved by Microsoft’s billing team, as they have access to payment and transaction details that aren’t visible from here.

Since you have already contacted support, I would highly recommend following up with your ticket and kindly be patience and wait for further solution from the support team.

Thank you for your time and patience.